Akua Agyei
Prince George
Summary
I am a dedicated and compassionate human service professional with a strong background in supporting individuals in need.
Extensive experience in providing person-centered care and
assistance to diverse populations. Skilled in establishing rapport and building trusting relationships with clients to empower them in
achieving their goals. Well-versed in utilizing a holistic approach and applying a deep understanding of social and behavioral issues. Strong advocate for promoting inclusivity and advocating for marginalized communities. Proven ability to assess needs, develop effective intervention plans, and collaborate with multidisciplinary
teams. Committed to making a positive impact on the lives of others through empathetic and client-centered service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Program Coordinator
Connective Support Society
08.2024 - Current
- Reviews and monitors client case notes, written communication tools, incident reports and other program documentation.
- Evaluates client needs and develops short term plans to meet such needs with the active participation of residents and their families
- Assists the Program Manager in assessing client referrals and carries out client intakes and orientation.
- Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and provides input into the evaluation of the program.
- Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organization, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective’s philosophies and practices.
- Provides orientation to new employees and supports onboarding activities.
- Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals to the program and represent the organization or program in external events.
- Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet clients’ needs. Maintains liaison with other agencies, professionals, government officials, and the community.
- Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services
- Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
- Reviews and evaluates residents’ progress and adjusts programs as required. Provides feedback and support to residents and/or their families.
Community Support Worker
Axis Family Resources
04.2023 - Current
- Participates in the assessment, goal-setting, and program planning (such as Community Support plans, emergency and behavior guidelines) for individuals living independently or semi-independently. Documents and implements the plan(s), and provides input into the evaluation of the program. Is responsible for consulting the Program Coordinator or the designated on-call supervisor if they have any questions and or concerns.
- Evaluates persons served needs and develops short-term plans to meet such needs with the active participation of the person served and his/her family.
- Assists persons served by the program to function more independently in their own homes and/or in the community. Assists persons served with daily life skills, social skills, and/or behavior management. Teaches and assists persons served with activities such as personal care, meal preparation/ cooking, money management, shopping, household safety, access to community resources, and pet care. Facilitates physical, recreational, educational, social, and vocational activities. Teaches / promotes life/ social skills and provides ongoing support and positive role modeling to persons served.
- Recognizes, analyzes, and deals with potential emergency situations such as persons served unsafe behavior that may pose a risk to the individual and/or the community to minimize potential harm to persons served and/or community. Reports problems immediately to the Program Coordinator.
- Administers medication to persons served, when applicable, in accordance with agency policy and procedures.
- Accompanies and/or transports persons served to activities such as appointments, shopping, or leisure activities.
Tenant Support Worker
Connective Support Society
03.2024 - 08.2024
- Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management. Nurtures opportunities and assists residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care. Facilitates physical, recreational, educational, social, and vocational activities.
- Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
- Administers medication to residents in accordance with established policy.
- Ensures health and safety standards are maintained.
- Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property.
- Completes regular and routine walk-through checks of the property and immediately surrounding area.
- Maintains/provides either written and/or verbal reports regarding clients’ daily activities and progress in accordance with policy and standards. Ensures that all required documentation is complete and accurate.
Tenant Support Worker
Connective Support Society
08.2023 - 03.2024
- Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management. Nurtures opportunities and assists residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care. Facilitates physical, recreational, educational, social, and vocational activities.
- Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
- Administers medication to residents in accordance with established policy.
- Ensures health and safety standards are maintained.
- Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property.
- Completes regular and routine walk-through checks of the property and immediately surrounding area.
- Maintains/provides either written and/or verbal reports regarding clients’ daily activities and progress in accordance with policy and standards. Ensures that all required documentation is complete and accurate.
Residential Worker
Tuson and Associates LTD
01.2023 - 03.2024
- Administering medications in accordance with the policy and procedures manual.
- Assessing clients needs and providing them with support and right resources in the community.
- Assisting individuals with daily life skills and supervising their various day-to-day activities.
- Providing crisis intervention and safety plans.
- Tracking clients progress and providing feedback to healthcare professional about their overall wellbeing, difficulties and behavioral changes.
Education
Bachelor of Arts - Gender Studies
University of Northern British Columbia
Prince George, BC12-2022
Associate of Arts -
Columbia College
Vancouver09-2019
High School Diploma -
The Roman Ridge School
ACCRA, GHANA06-2016
Skills
- Program Management
- Office Administration
- Proactive mindset
- Strategic Planning
- Good organizational and multitasking strength
- Problem-solving skills
- Budgeting and Cash handling
- Excellent Interpersonal relationship and communication skills
- Excellent written and verbal communication
- Client Service
- Computer literacy
- Ability to work one-on-one in a small residential setting
- Personal care: bathing, grooming, dressing, feeding/assisting with feeding, lift transfer, ambulation and safe moves/assists
Certification
● First Aid and CPR certification
● Food Safe
● Criminal Records Search for working with vulnerable adults and children.
● Related work experience with persons with mental health, addictions and homelessness
● Positive Behaviour Management Training
● Non-violent Crisis Intervention Certification
● Fire Extinguisher Education & Awareness Program
certification
● Naloxone training Certificate
Timeline
Program Coordinator
Connective Support Society
08.2024 - Current
Tenant Support Worker
Connective Support Society
03.2024 - 08.2024
Tenant Support Worker
Connective Support Society
08.2023 - 03.2024
Community Support Worker
Axis Family Resources
04.2023 - Current
Residential Worker
Tuson and Associates LTD
01.2023 - 03.2024
● First Aid and CPR certification
● Food Safe
● Criminal Records Search for working with vulnerable adults and children.
● Related work experience with persons with mental health, addictions and homelessness
● Positive Behaviour Management Training
● Non-violent Crisis Intervention Certification
● Fire Extinguisher Education & Awareness Program
certification
● Naloxone training Certificate
Bachelor of Arts - Gender Studies
University of Northern British Columbia
Associate of Arts -
Columbia College
High School Diploma -
The Roman Ridge School
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