Akshma Singh
395 Skyview Parkway NE Calgary,Canada
Summary
Seasoned Residential Manager with a proven track record at Milieu Children and Family Services, specializing in Person-Centered Individualized Behavior Plans and Quality Assurance Follow-Ups. Demonstrates exceptional leadership in coordinating healthcare plans and leading multidisciplinary teams, ensuring regulatory compliance and enhancing resident well-being. Skilled in crisis management and fostering collaborative family and community engagement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Residential Manager
Milieu Children and Family Services
Surrey, Canada
11.2024 - Current
- Lead the development and implementation of Person- Centred Individualized Behavior plans (PIBs) for residents with complex behavioral needs, ensuring that strategies align with each individual’s goals and support their overall well-being
- Collaborate with behavior specialists, healthcare providers, and families to design and execute behavior intervention plans based on Task analysis, breaking down complex behaviors into achievable steps
- Conduct Follow-ups with Quality Assurance to evaluate the effectiveness of care plans, including PIBs, and identify areas for improvement
- Oversee all aspects of the residential care facility, ensuring compliance with local, state, and national regulations for licensed facilities
- Collaborate with HSCL nurses and physicians to co-ordinate healthcare plans, making necessary adjustments based on resident needs and treatment progress
- Supervise and support direct care staff, providing training on Medication Administration, Mandt training, behavior management, and emergency response protocols
- Ensure Medication Administration is compliant with Catalyst training for MAR, keeping accurate records and addressing discrepancies in a timely manner
- Implement and monitor emergency drills to ensure preparedness for various crisis situations, in compliance with safety regulations
- Coordinate with families and funding agencies such as MCFD and CLBC to ensure that care plans align with funding regulatory requirements
- Create and manage staff schedules, balancing resident care needs with staffing requirements, ensuring adequate coverage for all shifts, and managing time off requests
- Manage payroll for all facility staff, ensuring accurate processing of timesheets, overtime, and deductions while adhering to budget constraints
Community Support Worker / Residential Support Worker
Milieu Children and Family Services
Surrey, Canada
10.2008 - 01.2022
Comcare Health Services
New Westminster, Canada
08.2007 - 12.2008
Delta Home Support Services
Ladner, Canada
01.2006 - 09.2008
Education
Bachelor’s - social work
Rochville University
USA01.2011
Diploma - Resident Care Attendant (RCA)
Stenberg College
Surrey, BC01.2005
Bachelor of Arts - Social science
Punjab University
INDIA01.2000
Secondary Education -
KV No. 2
India01.1998
Skills
- Person- Centered Individualized Behavior Plans (PIBs)
- Quality Assurance Follow- Ups (Monitoring Care effectiveness and compliance)
- Task Analysis (Breaking Down complex tasks into manageable steps)
- Licensed Facility Operations (Compliance with regulations and standards)
- Knowledge of emergency drills (Fire, evacuation, first aid, etc)
- Catalyst Training for MAR (Medication Administration Records)
- Coordinating Healthcare Plans with HSCL Nurses and Physicians
- Specialized Care for individuals with special needs
- Youth residential program management
- Coordination with families and funding agencies (MCFD, CLBC)
- Certified Mandt Instructor (Crisis prevention and de-escalation techniques)
- Medication Administration and safety
- First Aid and CPR certified
- Behavior Management and positive behavioral support (PBS)
- Person centered care planning
- ISP (Individualized Service Plan) Development
- Dementia Care and Memory Support
- Regulatory Compliance (CARF)
- Risk management and Health & Safety
- Staff Supervision and team leadership
- Payroll Management (Processing and tracking Employee hours)
- Staff Scheduling (creating and managing Rotas)
- Food Safe
- Open future learning certification
- Class 4 License
- Orientation to community living
- Core training
- Microsoft Excel (Data entry, Reporting, Care tracking)
- Multi Disciplinary Collaboration
- Family and Community Liaison
- Crisis management and conflict resolution
Certification
- Catalyst training for MAR
- Medication Administration certification
- First Aid and CPR Certified
- Mandt training instructor
- Behavior Management Training
- Anatomy and Physiology and Body mechanics
- Communication Behavior Instructions CBI (Autism Spectrum Disorder)
- WHIMIS
- Open future learning certification (Since 2019)
- Class 4 License
- Dementia Care
- Orientation to community living
- Core Training
- Vaccinated with Covid-19 Vaccines including Booster
Languages
Hindi
Professional
Punjabi
Professional
English
Professional
References
References available upon request.
Timeline
Residential Manager
Milieu Children and Family Services
11.2024 - Current
Community Support Worker / Residential Support Worker
Milieu Children and Family Services
10.2008 - 01.2022
Comcare Health Services
08.2007 - 12.2008
Delta Home Support Services
01.2006 - 09.2008
Bachelor’s - social work
Rochville University
Diploma - Resident Care Attendant (RCA)
Stenberg College
Bachelor of Arts - Social science
Punjab University
Secondary Education -
KV No. 2