Akshit Sharma

As an operations officer at TD, we have to provide excellent client experience, work as a team with colleagues as well as with partners from various departments in TD. We have to process key wealth processes with excellent communication to provide best client experience.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Filing returns on the system and handling exchange in a refund.
• Receive and send money through western union.
  Maintaining a balance in the cash drawer.
• Activate phone cards and gift cards.
• Troubleshoot sales inquiries.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Maintained compliance with test center policies, practices and procedures.
• Secured testing materials and maintained confidentiality of all details.
• Maintained secure and positive environment conducive to testing.
• Assisted faculty with setting up tests and coordinating test spaces.
• Handled the computer registration process in which registered the candidates, took fingerprints and photographs.
• Handled the identity checks and management of crowd over 500 candidates.
• Worked under fast paced environment and under excessive work pressure.

• Increased sales by offering advice on purchases and promoting companies products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Gained Knowledge about Pipelines and Home fitting products