Akshita Valluri
Toronto,Ontario
Summary
Professional with experience in cyber security operations, technical support, endpoint security deployment, and insurance sales and customer service. Experienced in supporting cyber security solutions within GxP-regulated Life Sciences environments, investigating potential security threats, maintaining technical documentation, assessing customer needs, and recommending insurance solutions. Holds a Postgraduate Diploma in Cybersecurity, a Bachelors degree in Computer Science and Engineering, and CompTIA Security+ certification.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Specialist, Sales and Customer Service
Intact Financial Corporation Belairdirect
10.2025 - Current
- Advised customers on suitable insurance coverage options, enhancing asset protection and facilitating informed purchasing decisions.
- Analyzed customer needs, promoted relevant insurance products and services, and recommended tailored coverage solutions.
- Assisted home and auto insurance customers in understanding and selecting from available insurance products, ensuring optimal coverage choices.
- Respond to customer inquiries and provide product-related information throughout the insurance sales process.
- Contribute to the development of new initiatives and support their implementation to improve business operations and customer experience.
Programmer Analyst
Cognizant Technology Solutions
03.2021 - 07.2023
- Supported the deployment, implementation, and maintenance of Digital Immunity Protect, an endpoint cybersecurity solution for global Life Sciences customers operating in GxP-regulated environments.
- Deployed SUSE Linux-based Digital Immunity Protect server components on VMware ESXi infrastructure.
- Supported installation and deployment of endpoint agents across workstation and server operating systems, including Windows XP through Windows Server 2019.
- Investigated and analysed potential cybersecurity threats while providing technical helpdesk support, actioning issues directly or coordinating with business teams for resolution.
- Created, reviewed, and maintained technical and quality documentation to meet organizational and regulatory requirements.
- Prepared and maintained Standard Operating Procedures (SOPs), Work Instructions (WIs), Installation and Operational Qualification (IQ/OQ) documents, and Design and Configuration Specifications (DCS).
Education
Postgraduate Diploma - Cybersecurity
Sault College
Ontario, Canada04-2025
Bachelor of Technology (B.Tech) - Computer Science and Engineering
SRK Institute of Technology
10-2020
Skills
- Endpoint Security and Cybersecurity Operations
- Digital Immunity Protect
- SUSE Linux
- VMware ESXi
- Windows Operating Systems
- Cybersecurity Threat Analysis
- Technical Troubleshooting
- Security Product Deployment
- Standard Operating Procedures (SOPs)
- Installation and Operational Qualification (IQ/OQ)
- Technical Documentation
- Insurance Sales and Customer Service
- Customer Needs Assessment
- Home and Auto Insurance Solutions
Certification
- CompTIA Security+
- Ontario Other Than Life (OTL) Insurance Agent Licence
Timeline
Specialist, Sales and Customer Service
Intact Financial Corporation Belairdirect
10.2025 - Current
Programmer Analyst
Cognizant Technology Solutions
03.2021 - 07.2023
Postgraduate Diploma - Cybersecurity
Sault College
Bachelor of Technology (B.Tech) - Computer Science and Engineering
SRK Institute of Technology