Akshita Sharma
Woodbridge,ON
Summary
Dynamic and results-oriented professional with a proven track record at No Frills, where I enhanced customer satisfaction through personalized service and effective use of suggestive selling techniques. Skilled in active listening and creative problem-solving, I excel in building rapport and driving sales. Demonstrated ability to multitask and maintain high-energy attitudes under pressure.
Overview
1
1
year of professional experience
Work History
Cashier
No Frills
Vaughan, Ontario
11.2024 - Current
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Used suggestive selling techniques to promote add-on sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Built and maintained productive relationships with employees.
Customer Service Representative
Urban Planet
Vaughan, Ontario
02.2024 - 10.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
Post-Graduate Certificate - Digital And Social Media Marketing
Seneca Polytechnic
North York, ON01-2025
Post-Graduate Certificate - Research Analyst
Humber Institute of Technology And Advanced Learning
Toronto, ON12-2024
Skills
- Building rapport
- Tactful and diplomatic
- High-energy attitude
- Active listening
- Multitasking and organization
- Creative problem solving
- Administrative support
Affiliations
- Podcasts
- Athletics
- Dance & Gym
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional
Timeline
Cashier
No Frills
11.2024 - Current
Customer Service Representative
Urban Planet
02.2024 - 10.2024
Post-Graduate Certificate - Digital And Social Media Marketing
Seneca Polytechnic
Post-Graduate Certificate - Research Analyst
Humber Institute of Technology And Advanced Learning
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