Akshita Sharma
Winnipeg,Canada
Summary
Driven and versatile professional with proven skills in customer service, data entry, and problem-solving.Excelled in team collaboration and technology integration, enhancing operational efficiency and customer satisfaction. Demonstrates critical thinking and Microsoft Excel proficiency, ensuring high-quality administrative support and innovative solutions in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Super Value Home Services
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Administrative Assistant
Lindenwood Retirement Living
01.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Server
Lindenwood Retirement Living
09.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Big Bazaar
08.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Spoken English and IELTS Trainer
Chetanya Career Consultants
01.2023 - 08.2023
- Enhanced student fluency in English by incorporating interactive language activities and multimedia resources into lessons.
- Strengthened student listening skills using authentic audio-visual materials sourced from various media platforms, broadening their exposure to different accents and dialects within the English-speaking world.
- Provided personalized guidance to students preparing for IELTS exams, resulting in higher success rates on test day.
- Designed customized study materials for individual learners, enhancing their understanding of key concepts and improving overall results.
Education
Computer Science
University of Manitoba
Winnipeg, Canada01.2027
High School -
Manav Mangal Smart School
Mohali, India04.2023
Skills
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office Suite
- Microsoft PowerPoint
- Administrative Support
- Punctuality
Languages
English
Hindi
Punjabi
Timeline
Customer Service Representative
Super Value Home Services
03.2024 - Current
Server
Lindenwood Retirement Living
09.2023 - 06.2024
Administrative Assistant
Lindenwood Retirement Living
01.2023 - 07.2024
Spoken English and IELTS Trainer
Chetanya Career Consultants
01.2023 - 08.2023
Cashier
Big Bazaar
08.2022 - 01.2023
Computer Science
University of Manitoba
High School -
Manav Mangal Smart School
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