Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Akshita Patel

Akshita Patel

Regina,Saskatchewan

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Restaurant General Manager

Dairy Queen Grill & Chill
03.2022 - 11.2022
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Managed team of up 24 restaurant staff, maintaining exceptional customer service and quality standards.

Restaurant Supervisor

SUBWAY®Restaurants
09.2020 - 03.2022
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Controlled food costs and managed inventory.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Maintained impressive 80% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions

Customer Service Representative

KFC Restaurant
02.2020 - 09.2020
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Crew Member

Booster Juice
08.2019 - 12.2019
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.

Crew Member

Burger King
04.2018 - 07.2019
  • Operated cash register to ring up final bill and process various forms of payment.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Diploma in Business - General Business

Fanshawe College
London, ON
04.2019

Skills

  • Customer Service and Assistance
  • Microsoft Office
  • Customer Relationship Management
  • Personnel Training and Development
  • Cash Handling
  • Information Updates
  • Data Entry
  • Written and Verbal Communication

Certification

  • Certified Restaurant Assistant Manager, Dairy Queen Grill & Chill, August 2021.

Timeline

Assistant Restaurant General Manager

Dairy Queen Grill & Chill
03.2022 - 11.2022

Restaurant Supervisor

SUBWAY®Restaurants
09.2020 - 03.2022

Customer Service Representative

KFC Restaurant
02.2020 - 09.2020

Crew Member

Booster Juice
08.2019 - 12.2019

Crew Member

Burger King
04.2018 - 07.2019

Diploma in Business - General Business

Fanshawe College

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