Akshita Lal
St. John's,NL
Summary
Accomplished Supervisor and Office Administrator with a proven track record at Peddlars Bar & Kitchen, enhancing customer engagement and streamlining administrative processes. Expert in team coordination and interpersonal communication, significantly increasing volunteer satisfaction and customer loyalty.
I am permanently residing in Newfoundland and Labrador and have no intentions to move to any province. I am available to work all shifts either day or night with the support of my open work permit.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Peddlars Bar & Kitchen
01.2023 - 01.2024
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
Office Administrator(Customer Service)
RH Marketing Solutions
06.2020 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Customer Service Representative
Teleperformance
10.2017 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor Of Arts - Education
CCS University
Uttar Pradesh, India06.2016
Skills
- Volunteer Coordination
- Interpersonal communication skills
- Volunteer orientation and onboarding
- Phone Etiquette
Languages
English
Full Professional
Certification
First Aid and CPR Level C
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Peddlars Bar & Kitchen
01.2023 - 01.2024
Office Administrator(Customer Service)
RH Marketing Solutions
06.2020 - 01.2023
Customer Service Representative
Teleperformance
10.2017 - 06.2020
Bachelor Of Arts - Education
CCS University
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