Driven HR professional with a proven track record in talent acquisition and employee relations, notably at Global Cargo Movers. Excelled in creating impactful recruiting strategies and enhancing workforce welfare. Skilled in effective communication and problem-solving, ensuring high levels of employee satisfaction and operational efficiency.
• Supervised and coached a team of 5-6 employees, ensuring adherence to Nespresso’s standards for customer service and store operations.
• Enhanced customer satisfaction by resolving complaints promptly and providing personalized service, contributing to a 100% increase in customer loyalty scores.
• Drove sales goals by promoting new products and encouraging upselling, achieving or exceeding monthly targets consistently.
• Managed inventory by monitoring stock levels and coordinating with suppliers to ensure availability of popular items, reducing stockouts 90%.
• Maintained operational efficiency by overseeing cash handling, conducting daily reconciliations, and ensuring compliance with opening and closing procedures.
• Trained new team members on company policies.