Akshita Chopra
Toronto
Summary
Professional, efficient and motivated Customer service representative looking forward to secure a challenging position with progressive and reputed company like you.
Focus on delivering top notch service to every client, remaining level ahead and analytical when approaching issues, document problems thoroughly and Pursue complete resolution for every concern. Talented leader offering top notch abilities in interpersonal communication and administrative oversight.
Successful at training and mentoring employees to promote culture of collaboration and continuous improvement
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Agent
Nordia
08.2023 - Current
- Worked with Bell client solutions inboud Quad care. Assisted customers with inquiries regarding products and services through phone.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with applicable laws when dealing with customers.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Pizza pizza
01.2023 - 07.2023
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Inside Sales Executive
Entri software private limited
Delhi
08.2020 - 05.2023
- Conducted market research and competitor analysis to identify new opportunities for growth.
- Handled customer inquiries promptly while ensuring high levels of customer satisfaction.
- Negotiated pricing contracts with customers while maintaining profitability margins.
- Prepared presentations outlining competitive advantages of our products and services compared to others in the market.
- Researched industry trends and identified opportunities for business expansion.
Education
Bachelor of Science -
DAV Institute of Engineering And Technology
Jalandhar, India 07.2016 - 07.2020
Skills
- Customer relationship management
- Troubleshooting inquiries
- Product knowledge
- Compliance adherence
- Customer feedback analysis
- Detailed record keeping
- Friendly service delivery
- Problem solving
Timeline
Customer Service Agent
Nordia
08.2023 - Current
Customer Service Representative
Pizza pizza
01.2023 - 07.2023
Inside Sales Executive
Entri software private limited
08.2020 - 05.2023
Bachelor of Science -
DAV Institute of Engineering And Technology
07.2016 - 07.2020