AKSHITA AKSHITA
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Administrative Office Manager
Mileage Auto Plus
Thunder Bay, ON
05.2023 - 08.2024
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Service Advisor
Mileage Auto Plus
Thunder Bay, ON
05.2023 - 05.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Security Guard
Apex Investigation & Security Inc
Thunder Bay
03.2022 - 04.2023
- Patrolled assigned posts by foot to maintain visibility and observe unusual activity
- Directed employees and visitors to appropriate evacuation areas to manage emergencies
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
Customer Experience Sales Floor Associate
Walmart
Thunder Bay
08.2021 - 03.2022
- Computed sales prices, total purchases and received and processed cash and credit payment
- Recommended, select and help locate and obtained merchandise based on customer needs and desires
- Greeted customers and ascertained what each customer wanted and needed
- Placed special orders, submitted online orders or contacted other stores to find desired items
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Cashier Team Lead
Kentucky Fried Chicken
Thunder Bay
04.2021 - 07.2021
- Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations
- Delivered quick, professional and friendly check-out experience to customers
- Refunded customers and returned items for product issues
- Restocked shelves, supplies and display cases to maintain functionality
- Counted cash drawers at beginning of shifts to verify correct amounts.
Education
Global Business Management In Business Administration Candidate -
Ontario College of Business and Technology
Thunder Bay, ON08.2024
Business- Human Resource In Business -
Confederation College
Thunder Bay, ON04.2022
Skills
- Excellent administrative skill to achieve goals and complete projects in given time frame
- Advanced computer skills, proficient in MS office, Report preparation and writing
- Strong analytical ability & associate problem-solving skill & perform basic data entry functions
- Excellent verbal and written communication skills
- A dependable & organised team player with the ability to communicate efficiently & effectively
- Interpersonal skills by working collaboratively within a multidisciplinary team
- Data Transcription
- Word Processing
- Data Entry
- Mail Handling
- Scheduling Databases
- Advanced Excel Spreadsheet Functions
- Business Administration
- Keyboard Entry
- Excellent Communication Skills
References
References available upon request
Languages
English
Full Professional
Timeline
Administrative Office Manager
Mileage Auto Plus
05.2023 - 08.2024
Service Advisor
Mileage Auto Plus
05.2023 - 05.2024
Security Guard
Apex Investigation & Security Inc
03.2022 - 04.2023
Customer Experience Sales Floor Associate
Walmart
08.2021 - 03.2022
Cashier Team Lead
Kentucky Fried Chicken
04.2021 - 07.2021
Global Business Management In Business Administration Candidate -
Ontario College of Business and Technology
Business- Human Resource In Business -
Confederation College