Akshita Aggarwal

People & Team Leadership

• Directly manage a 30-person technical team, conducting 1:1s, performance management, merit cycles, and promotions.
• Built high-visibility growth frameworks focused on voice, visibility, and technical advancement.
• Partner closely with HRBP and Studio EIC on performance, staffing, and org planning.

Production & Show Support:

• Primary point of contact for Vancouver show leadership regarding support, scheduling, and production targets.
• Maintain alignment between show needs and studio-wide technical priorities.
• Manage overhead budget and ensure efficient resource allocation across shows.
• Stakeholder Communication & Operations:
• Author weekly production synopses summarizing billing, triage trends, and work-in-progress.
• Validate production urgency and prevent derailment of existing commitments through structured prioritization.
• Run weekly standup, backlog reviews and manage internal show ticket triage alongside senior team members, including proper issue classification, data integrity and communication.
• Facilitate communication and workflow alignment between global ILM sites.
• Initiate efforts to build consensus, resolve conflict and align people.

Strategic and Systems Management:

• Strategizes, schedules and negotiates any schedule changes and rebalancing directly with shows
• Team restructure and brainstorming to improve day to day workflows
• Global Jira and Confluence administrator, creating dashboards and workflow systems to remove bottlenecks.

Forecasting, Budgeting, development and hiring:

• Forecasts show allocation, hiring and budgeting for Pipeline TD Engineers support based on historical crewing statistics, show approach plans, meetings with production managers, and development discussions with CG Supervisor and production.
• Partner with the Studio Technology Manager in overseeing additional initiatives.

• Supported and managed day-to-day show operations, tech communication, and studio-wide tooling initiatives.
• Significant point of information for the Pipeline TDs, their shows, and studio technology.
• Managed show support from setup through delivery, working with CG Supervisors, Area Tech Leads, and HODs(Head of department)
• Maintained production issue ticketing system with priority updates, stakeholder follow-up and escalation to R&D engineering from Pipeline TDs.
• Led stakeholder follow-up, ticket escalations, and engineering coordination.
• Identified and implemented automation opportunities across triage and support workflows.

Atlassian System Administrator : Jira and Confluence System Administration, Virtual Machine Maintenance and Ownership of Standards and Guidelines.

• Owned global training tools, technical content development, and pipeline education initiatives.
• Maintained and developed the Studio Talent Group’s training toolset and documentation.
• Built and delivered technical training for global teams at ILM for technologies and new features like Confluence, Linux, Jira.
• Analyzed training gaps and implemented new plugins, tools, and systems for improved learning experiences.
• Monitor disk space and monitor and modify show-specific scripts
• Maintain proficiency in shot and asset management systems
• Facilitate integration of new software, hardware and procedures into ILM pipeline & show specific pipelines as needed

• Worked on FIFA21 & FIFA22 on current and upcoming gaming consoles
• Collaborated with team head to complete daily goals while leading and supporting new hires throughout the day
• Contributions to QA documentation: Confluence, SharePoint, etc. Maintain documentation to transfer knowledge and provide mentorship to newer team members
• Got hands on experience with systems integration (data import/export, data cleansing)
• Used in depth knowledge of the feature/release under their ownership to suggest automation, test tools and possible telemetry hooks to more efficiently verify their area
• Partners with development and production teams and provide complete and concise feedback
• Execute requests from area POCs, producers and/or Software Engineers based on development partners’ needs