Akshit Sharma
Hamilton,ON
Summary
Proven track record in enhancing customer satisfaction, demonstrated at Concentrix through expert complaint handling and maintaining meticulous attention to detail. Excelled in active listening and interpersonal skills, achieving a 99% positive survey rating at McDonald's. Proficient in Microsoft Windows, adept at strategy thinking, ensuring top-notch service delivery and client relation.
Overview
5
5
years of professional experience
Work History
Customer Support Representative
Concentrix
Hamilton
01.2024 - 08.2024
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Maintained accurate records of customer interactions, including inquiries, complaints and action taken, in accordance with company guidelines.
- Provided risk and compliance procedures and guidelines that ensure to protect client's assets, privacy and best interest.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Service Advisor
Burlington Tire and Auto
Hamilton, ON
09.2022 - 12.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Crew Member
McDonald's Restaurant
Hamilton, ON
11.2021 - 09.2022
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Demonstrated great communication skills, resulting in 99% positive customer survey rating.
- Self-motivated and worked efficiently in fast paced environment, handling cash and order taking at drive-thru.
- Establish standards for personal performance and customer service contributing to positive team dynamics.
- Read food order slips or receive verbal instructions as to food required by patron and prepare and cook food according to instructions.
Customer Service Representative
Pioneer
Hamilton, ON
08.2019 - 10.2021
- Responded to customer requests for products, services, and company information.
- Communication with customers regarding there problems and complaints in person and via phone.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed wide variety of customer service and administrative task to resolve customer issue.
Education
Motive Power Technician - Automotive Service Technician
Mohawk College of Applied Arts And Technology
Hamilton, ON12.2021
Skills
- Complaint Handling
- Attention to Detail
- Active Listening
- Interpersonal Skills
- Call Management
- Microsoft Windows
- Employee relation
- Strategy thinking
Timeline
Customer Support Representative
Concentrix
01.2024 - 08.2024
Service Advisor
Burlington Tire and Auto
09.2022 - 12.2023
Crew Member
McDonald's Restaurant
11.2021 - 09.2022
Customer Service Representative
Pioneer
08.2019 - 10.2021
Motive Power Technician - Automotive Service Technician
Mohawk College of Applied Arts And Technology