Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Akshit Malik

Delhi

Summary

Accomplished in workforce optimization and customer service, I excel in problem-solving and data analysis, demonstrated at Concentrix Daksh Pvt.Ltd. My expertise in client relations and team collaboration has significantly enhanced operational efficiency and customer satisfaction. Proficient in time management, I adeptly balance high-stress situations, ensuring optimal outcomes.

Overview

3
3
years of professional experience

Work History

Sr. Representative, WFM

Concentrix Daksh Pvt.Ltd
04.2021 - 06.2023
  • Workforce Optimization: Proficient in real-time monitoring, ensuring efficient resource allocation and adherence to schedules.
  • Forecasting and Scheduling: Skilled in predicting workloads and developing optimal schedules to achieve service level agreements.
  • Data Analysis & Reporting: Expertise in analyzing performance metrics, identifying trends, and generating actionable insights.
  • Team Collaboration: Strong communicator with experience in addressing staffing needs and optimizing cross-departmental workflows.

Customer Service Representative

Silaris Information Pvt.Ltd
02.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Computer Information Systems - Computer And Information Systems

Loyalist College of Applied Arts And Technology
Toronto
12-2024

Bachelor in Computer Application - Computer And Information Systems

Indian Institue of Technology
Gurgaon
02-2021

Skills

  • Customer service
  • Client relations
  • Problem solving
  • Time management
  • Data entry
  • Team collaboration

Languages

English
Full Professional
Hindi
Professional Working

Timeline

Sr. Representative, WFM

Concentrix Daksh Pvt.Ltd
04.2021 - 06.2023

Customer Service Representative

Silaris Information Pvt.Ltd
02.2020 - 03.2021

Bachelor of Computer Information Systems - Computer And Information Systems

Loyalist College of Applied Arts And Technology

Bachelor in Computer Application - Computer And Information Systems

Indian Institue of Technology

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Akshit Malik