Akshit Chhabra
Mississauga,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adapt at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
THE ICEMAN
05.2022 - Current
- Respond to client inquiries through Telephone, email and in person.
- Responded to customer requests for products, services, and company information.
- Ensure that all client information is entered in CRM.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answer queries, disseminate or explain information to callers and visitors both internal and external as required.
Client Support Specialist
Muthoot Finance
01.2017 - 12.2018
- The capacity to handle multiple task simultaneously in a rapid and dynamic work environment while efficiently using and switching between various computer systems.
- Handling banking transaction and supporting walk-in customers.
- Welcoming customers and offering advice on digital and self-serve options.
- Engaging customers in needs-based conversations to identify potential opportunities and address everyday banking plans and credit card needs.
- Identified and reported suspicious activity related to money laundering.
- Acting as key member of a collaborative and versatile branch and market team.
- Providing support for various operational tasks, such as managing inventory, handing services requests that require escalation, following up on customer application, performing administrative tasks like filing, and managing opening and closing activities.
Education
Post-secondary Diploma - Mechanical Engineering
Centennial College of Applied Arts And Technology
Scarborough, ON08.2019
Skills
- Impersonal skills: Excellent communication skills, ability to work in a team and collaborate with other departments, product and service knowledge
- Computer skills: Ability to use customer service software and tools, customer relationship management (CRM) software, internet and search engine to find information quickly
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
THE ICEMAN
05.2022 - Current
Client Support Specialist
Muthoot Finance
01.2017 - 12.2018
Post-secondary Diploma - Mechanical Engineering
Centennial College of Applied Arts And Technology
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