Akshit Arora

•Engage with customers via phone, email, or chat to address inquiries and provide assistance.

•Identify and resolve customer issues and complaints in a timely and efficient manner.

•Maintain a thorough understanding of the company’s products and services to provide accurate information.

• Document customer interactions and transactions, including details of inquiries and resolutions, in the company’s database.

•Gather customer feedback and report it to management to help improve products and services.

• Work closely with other departments to address customer needs and enhance the overall customer experience.

•Assist with upselling or cross-selling products and services when appropriate

• Answering phone calls, emails, and managing incoming client inquiries regarding accounts, products, and services.

• Updating client information, processing transactions, managing account transfers, and ensuring accurate recordkeeping.

•Identifying and resolving client concerns promptly, escalating complex issues to appropriate personnel when necessary.

•Preparing client documents, scheduling appointments, generating reports, and maintaining client files.

• Assisting with the sales process by providing information on products and services, qualifying leads, and scheduling client meetings