Akshi Tohan
Summary
IT infrastructure professional prepared to drive technological efficiency and innovation. Proven track of ensuring seamless integration and reliability. Collaborative team player focused on delivering results and adapting to evolving business needs.
Overview
7
7
years of professional experience
Work History
IT Infrastructure Specialist
DHL Express
02.2022 - Current
- Managed IT infrastructure upgrades to enhance system performance and reliability.
- Collaborated with cross-functional teams to design and implement network solutions that meet business needs.
- Developed and maintained documentation for IT processes, systems architecture, and configuration standards.
- Led troubleshooting efforts for complex technical issues, ensuring minimal disruption to operations.
- Implemented monitoring tools to proactively identify potential system failures and optimize uptime.
- Evaluated new technologies to improve efficiency and support organizational goals effectively.
- Managed company wide IT assets, software license, ensuring compliance and cost efficiency.
Customer Care Advisor
DHL
06.2020 - 01.2022
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Coordinate with various departments and customer and resolve all technical and operation issues.
- Tracks proposed resolutions and follows up with customers in a timely fashion.
- Prepares documents and reports for future reference.
- Data entry and research as required to troubleshoot customer problems
Credit Assistant
TD Bank
02.2020 - 03.2020
- Review mortgage documentation for compliance to policy (real estate appraisals, proof of income, down payment, etc.)
- Perform pre-closing tasks, including verifying legal name of entity, reviewing organizational documents to determine authorized signers.
- Maintain strong and positive working relationships with TDCT Mortgage Sales Force reps to allow for effective follow-up of documentation required to complete mortgage files.
- Providing credit adjudication services to the Mortgage Sales Force.
- Accumulates pertinent information regarding customer's credit history by completing dealer starter worksheet, include 3rd party Agency Ratings, Customer Fact Sheet and Credit Application.
- Communicates to credit and sales manager if sales have submitted a complete submission package.
- Follow up on file exceptions and perform monitoring of files for outstanding items from Credit Approval.
- Answer credit line and takes MMS inquiries.
Customer Service Representative
Teleperformance
10.2019 - 02.2020
- Interact with clients through telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details
- Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
- Collect payments or deposits, determine service requested charges or arrange billings.
- Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills.
- Review policies and terms to ensure they resolve the issues as per the regulations.
- Acquire and analyze all relevant information to evaluate validity of complaint and identify the possible causes.
Investigator
Labour Bureau, Ministry of Labour & Employment
02.2018 - 08.2019
- Company Overview: Central Government of India
- Prepare and modify documents including correspondence, reports, drafts, memos and emails.
- Monitor, analyze and report on key Regional economic indicators
- Ongoing assessment of the economic landscape, key indicators and factors impacting the local economy.
- Worked on collecting & tracking data, research information.
- Utilize various analytical methods to undertake quantitative statistical analysis.
- Accountable for researching trends related to inflation, and economic growth.
- Maintain the information database (organize, analyze and interpret various economic indicators using software such as Access, Excel).
- Schedule and coordinated meetings, appointments and travel arrangements for seniors.
- Responded to calls from customers regarding their inquiries.
Education
Master in Economics -
Himachal Pradesh University
10.2017
Bachelors in Arts - undefined
Himachal Pradesh University
03.2015
Skills
- Customer Services
- Credit check
- Problem Solving
- Leadership
- System monitoring
- Data center operations
- Hardware troubleshooting
- Backup and recovery
- IT security protocols
- Database administration
- Network administration
- IT service management
- Company policy compliance
Languages
English
Full Professional
Timeline
IT Infrastructure Specialist
DHL Express
02.2022 - Current
Customer Care Advisor
DHL
06.2020 - 01.2022
Credit Assistant
TD Bank
02.2020 - 03.2020
Customer Service Representative
Teleperformance
10.2019 - 02.2020
Investigator
Labour Bureau, Ministry of Labour & Employment
02.2018 - 08.2019
Bachelors in Arts - undefined
Himachal Pradesh University
Master in Economics -
Himachal Pradesh University
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