Akshesh Kotrike
Brampton,Canada
Summary
Experienced Supply Chain Professional with a proven track record in managing large, distributed teams in the logistics domain. Recently completed Post Graduation in Supply Chain Management.
Detail-oriented supply chain professional with 3 years of experience at Amazon, specializing in logistics and operations. Proven track record in managing inbound and outbound processes, facilitating seamless communication between vendors, carriers, and fulfillment centers. Skilled in problem-solving and resolving issues that impact customer experience and business continuity. Adept at utilizing data analytics to optimize supply chain efficiency and improve overall service quality. Committed to driving operational excellence and delivering results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Transportation Specialist
Amazon ROC
08.2021 - 12.2021
- Streamlined logistics process by coordinating timely pickup and delivery of freight
- Resolved exceptions and issues promptly to assist stakeholders
- Outbound Operations manages relationships between FC, Carrier, and Carrier Hub to ensure timely truck departures.
- Analyzed network exception trends to automate processes and propose operational improvements
- Developed and implemented plans to reduce costs associated with transportation processes.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Negotiated contracts with carriers to secure the most cost-effective rates while maintaining quality service standards.
ML Data Associate
AMAZON Alexa Data Services
01.2018 - 01.2020
- Collected, organized and analyzed data from multiple sources to identify trends and patterns in customer behavior.
- Participated in project meetings where decisions regarding the implementation of new technologies were discussed.
- Prepared comprehensive reports summarizing data analysis findings for management review.
- Designed automated processes for collecting, cleaning and transforming raw data into meaningful information.
- Performed quality assurance checks on extracted data to ensure accuracy of results.
- Identified potential opportunities for improving existing processes related to data collection and storage.
Customer Service Representative
Amazon
Hyderabad, IN
08.2016 - 01.2017
- Demonstrated expertise in customer service orientation
- Ensured timely and satisfactory issue resolutions
- Conducted training needs assessments for both individuals and groups
- Delivered individual coaching sessions
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Post Graduation - Supply Chain Management – Global
NORTHERN College
Ontario, Canada04.2023
Graduation - Bachelor of business - Administration
Indian Institute of Management and Commerce (IIMC)
Hyderabad, India03.2017
Skills
- Over three years of experience in logistics operations and management, freight operations, and supply chain management
- Demonstrates functional prudence, efficiently initiating and completing projects with cross-functional skills, ensuring on-time deliverables within predefined time and cost parameters
- Effective 3PL Vendor Management
- End-to-End Supply Chain Proficiency
- Proactive planner and strategist, skilled in devising plans to achieve business objectives and enhance operational efficiency, with a focus on streamlining customer services
- Skilled in MS Office Suite
- Multitasking
- Quality Assurance
- Team Management
Volunteer Experience
- NGO (Rotaract), focused on providing education, food and sanitation to underprivileged children., Treasurer, Volunteered as Treasurer for an NGO (Rotaract) focused on providing education, food and sanitation to underprivileged children.
- Interested in volunteering activities related to Animal welfare, Education, Environment and Health care.
Timeline
Transportation Specialist
Amazon ROC
08.2021 - 12.2021
ML Data Associate
AMAZON Alexa Data Services
01.2018 - 01.2020
Customer Service Representative
Amazon
08.2016 - 01.2017
Post Graduation - Supply Chain Management – Global
NORTHERN College
Graduation - Bachelor of business - Administration
Indian Institute of Management and Commerce (IIMC)
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