Akshdeep Kaur Khurmi
Milton,ON
Summary
A Motivated and Detail Oriented individual seeing an entry-level position in dispatch and load brokerage to utilize strong organizational and communication skills while learning and contributing to the industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier Manager
Thiara Supermarket
09.2022 - Current
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Built and maintained working relationships with peers and upper management.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Cashier
Mary Brown's
10.2023 - 11.2023
- Greeted Customers and answered any questions they had about the store's product and services.
- Assisted customers with product selection, ordering, billing, returns and exchanges.
- Offered Customers carry-out service at completion of transactions.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Service Executive
McDonalds
10.2022 - 11.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Spearheaded initiatives to improve internal communication between departments, enhancing overall operational effectiveness.
- Introduced improvements in workflow management systems that led to more efficient task prioritization and resource allocation across teams.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONShort Term Coursework - Trucking Dispatch And Load Brokerage Specialist
Rai Dispatch Training Inc.
Chestermere, AB03.2024
Associate of Applied Science - Web Development
Ivy Institute Of Advanced Education
Ludhiana, Punjab08.2022
Associate of Applied Science - Office Automation
Ivy Institute Of Advanced Education
Ludhiana, Punjab07.2022
Associate of Applied Science - Linux
Ivy Institute Of Advanced Education
Ludhiana,Punjab03.2022
SCIENCE
DAV PUBLIC SCHOOL
LUDHIANA,PUNJAB06.2021
Skills
- POS System Troubleshooting
- Customer Service
- Attention to Detail
- Mentoring and Coaching
- Computer Skills
- Microsoft Office
- Good Work Ethic
- Friendly, Positive Attitude
- Flexible Schedule
- Planning & Organizing
- Relationship Building
- Problem Resolution
- Teamwork and Collaboration
- Database Research
- Analytical Thinking
- Field Research
- Math Skills
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Schedule Management
- Sales Support
- Pricing strategy
- Data Interpretation
- Client Relationship Building
Languages
English
Native or Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Professional Working
Certification
- Trucking Dispatch and Load Brokerage Specialist Training - March 1, 2024
- Linux - March 25,2022
- Web Development - August 25,2022
- Office Automation - July 29,2022
Reading, Browsing, Coding, Sketching, Sports
1. Reading: I find solace and enrichment in the world of books. Whether it’s diving into classic literature, exploring the latest non-fiction bestsellers, or delving into niche genres, reading is a passion that opens doors to new ideas and perspectives.
2. Browsing: Enjoy staying updated and informed about a variety of topics through online browsing. Whether it's current events, technology trends, or exploring new hobbies and interests, browsing the web is a gateway to endless learning and discovery.
3. Coding: Is fascinated by the world of coding and programming. From developing simple scripts to exploring complex algorithms, coding is a creative outlet that allows for problem-solving and building innovative solutions in the digital realm.
4. Sketching: Expresses creativity and artistic talent through sketching. Whether it's sketching scenes from daily life, capturing landscapes, or creating imaginative illustrations, sketching is a form of self-expression and visual storytelling.
5. Sports: It helps me find joy and fulfillment in staying active through sports. Whether it's playing team sports like soccer or basketball, hitting the gym for fitness routines, or enjoying outdoor activities like hiking and cycling, sports are a source of physical health and mental well-being.
Timeline
Cashier
Mary Brown's
10.2023 - 11.2023
Service Executive
McDonalds
10.2022 - 11.2022
Cashier Manager
Thiara Supermarket
09.2022 - Current
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Short Term Coursework - Trucking Dispatch And Load Brokerage Specialist
Rai Dispatch Training Inc.
Associate of Applied Science - Web Development
Ivy Institute Of Advanced Education
Associate of Applied Science - Office Automation
Ivy Institute Of Advanced Education
Associate of Applied Science - Linux
Ivy Institute Of Advanced Education
SCIENCE
DAV PUBLIC SCHOOL
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