Akshays Saseetharan
Brampton
Summary
Dynamic Assistant Store Manager with a proven track record at Santa'Ville, enhancing customer satisfaction by 25% through expert coaching in sales techniques and product knowledge. Skilled in stock management and operations oversight, I excel in staff supervision and fostering a customer-centric environment. Proficient in Microsoft Office Suite, I embody a blend of analytical and interpersonal skills, driving operational excellence.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Santa'Ville
11.2024 - 01.2025
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings by 25%.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Cashier
GUESS Factory
10.2022 - 06.2023
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items.
- Increased join rate of loyalty program by 35%.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate of Science - Accounting
Sheridan College
Brampton, ON06-2027
Skills
- Stock management
- Customer service
- Human resource policies
- Operations oversight
- Microsoft Office Suite
- Upselling and cross selling
- Staff supervision
- Excel expertise
Languages
English
Native or Bilingual
French
Professional Working
Tamil
Limited Working
Timeline
Assistant Store Manager
Santa'Ville
11.2024 - 01.2025
Cashier
GUESS Factory
10.2022 - 06.2023
Associate of Science - Accounting
Sheridan College
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