AKSHAY RAVI NAIR
67 Stornaway St., Sydney,NS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Crew Member & Cashier
Nesto Hypermarket
11.2020 - 08.2022
- Welcoming all clients cordially and amiably
- Improved customer satisfaction by providing friendly and efficient service at register.
- Trained new team members on procedures, customer service, and sales techniques.
- Assister customers with Merchandise processing
- Managed cash register and processed customer transactions
- Stocked shelves and ensured products were displayed neatly
- Assisted in inventory management and restocking
- Greeted and assisted customers in finding products.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
Customer Service Representative
Lulu Hypermarket
10.2019 - 10.2020
- Delivered exceptional customer service by addressing inquiries,
resolving issues, and providing product recommendations. - Operated cash registers, processed transactions accurately, and
handled cash responsibly. - Participated in in-store promotions and events to drive customer engagement and increase sales.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Post Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Sydney, NS05.2025
B.Com - Computer Application
ST. Aloysius College
India06.2018
Skills
- Cash handling
- Verbal and written communication
- Teamwork and Collaboration
- Inventory Restocking
- Customer service
- Merchandise processing
- Good with Microsoft tools Excel, Word etc
- Cash register operations
- Interactive communication skills
- Payment processing
Languages
English
Professional Working
Hindi
Native or Bilingual
availability
- Sunday: Full-Time
- Monday: Full-Time
- Tuesday: Full-Time
- Wednesday: Full-Time
- Thursday: Full-Time
- Friday: Full-Time
- Saturday: Full-Time
Timeline
Crew Member & Cashier
Nesto Hypermarket
11.2020 - 08.2022
Customer Service Representative
Lulu Hypermarket
10.2019 - 10.2020
Post Baccalaureate Diploma - Supply Chain Management
Cape Breton University
B.Com - Computer Application
ST. Aloysius College
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