AKSHAYA MIRKAR
Vancouver,Canada
Summary
Resourceful Coordinator with background in providing office management and customer and administrative support. Polished in scheduling meetings, travel administration, answering phones and updating databases. Proficient in various software and report generation. Excellent relationship-building and planning abilities.
Overview
15
15
years of professional experience
Work History
Travel and Logistics Coordinator
Government of Manitoba
Winnipeg, Canada
05.2023 - 12.2023
- Assisting in Global travel and logistics services planning of patient treatment programs pre- and post-surgery
- Continuously strengthened relationships with international partners
- Detected and eliminated safety hazards during travel
- Maintained client profiles, assessed special requests, and updated reward program information
- Interviewed and qualified clients to determine travel and lodging needs and recommended points of interest to maximize travel experiences
- Helped and assisted patients in purchasing flight tickets, arranging car rentals, and locating other forms of transportation
- Strengthened traceability by developing organization systems for contracts, records, reports, and agendas
- Coordinated internal meetings, including scheduling, logistics, and provided administrative support to various departments within the organization.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Scheduled appointments between clients and customers and internal staff members.
Administrator Coordinator and Senior Customer Service
Bella Gelateria
Vancouver, Canada
04.2022 - 09.2023
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; and explaining the best solution to solve the problem and Maintaining customer profile in company database
- Acting as the first point of contact for customers by answering their queries through phone and email (MS office)
- Handle Team and work with them when necessary to resolve customer complaints & keep a record of incoming inquiries to be able to reference later in company system
- Provide feedback to other departments to help improve sales, marketing, and business processes
- Conferred with manufacturing and production teams to assess delivery timeframes and coordinate schedules
- Replenished office supplies, placing new orders for restocking to maintain inventory
- Trained new and current employees on ways to reduce incidents and eliminate hazards and overall culture to improve worker safety.
Corporate Sr. Travel Advisor
Direct Travel
Vancouver, Canada
03.2023 - 05.2023
- Fast-paced, supporting a multitude of clients - Coordination for all travel services (Domestic & International) – Global Flight/Air Bookings, VISA booking, Car & Coach Bus booking, MICE events, assisting employee with travel policy and process, Guesthouse and Hotel Bookings and close travel queries at the earliest with updating travel details in company’s booking system
- Cultivated strong value-added relationships with employees daily by delivering accurate travel itinerary and knowledge with safety and security issues and protocols to employees & management traveling to unstable countries or locations to drive business development
- Liaised with all levels of management, teams and preferred vendor to ensure adherence to agendas ranging in complexity for all travel plans
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences
- Other administrative duties.
Travel Consultant
Travel Storyz-India
07.2022 - 03.2023
- Excelled in high volume, handling phone ticketing, hotel booking, leisure, and all other travel logistics for end-to-end effective solutions with top satisfaction rates under client budgets
- Maintained professional, courteous, and timely communications with travelers through MS office and other modes of communication equipment to assist in trip phases along with the internal team, travel partners, and vendors so that will help to get end-to-end travel assistance on regular and outside regular working hours
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships to generate repeat business and referrals
- Researched destination and travel prices, hotels, and entertainment options to showcase travel needs for groups, couples, executives, and special needs clients
- Established a standard travel booking platform comprised of tools, promotional materials & discounts, and resources, cutting expenses up to 9%
- Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
FC Associate
Amazon
Richmond, Canada
10.2021 - 03.2022
- Working in Amazon Robotics (AR) facilities, in Stow and ICQA Department
- Trained and mentored new associates on receiving, picking, and packing functions and reported progress to supervisor
- Coordinated with other associates via radio communication network for day-to-day work activities to drive productivity and achieve operational objectives
- Evaluated merchandise condition and accounted for items in system.
Customer Service Executive / Clerk
Your Independent Grocer
Vancouver, Canada
05.2021 - 08.2021
- Served order to customers at front counter
- Prepare ingredients to use cooking, cook food in various utensils or grillers, keep a sanitize and orderly environment in the store, monitor stocks and packaging, marking, and labeling stock, loading, and wrapping stocks on pallets.
Manager- Travel Administration
RBL Bank
02.2020 - 10.2020
- Coordination for all travel services (Domestic & International) – Flight/Air Bookings, Car & Coach Bus booking, MICE events, assisting employee with travel policy and process, Guesthouse and Hotel Bookings and close travel queries at the earliest with updating travel details in company’s booking system
- Been a SPOC, sustained operational efficiencies, responded immediately to employee questions, issues & concern, changes and found effective end to end solutions in timely manner with proper follow up keeping Senior management updated
- Maintained strong relationships with internal team, travel partners and vendors so that will help getting end to end travel assistance on regular and outside regular working hours
- Liaised with all levels of management and teams to ensure adherence to agendas ranging in complexity for all travel plans
- Cultivated strong value-added relationships with employees daily by delivering accurate travel itinerary and knowledge with safety and security issues and protocols to employees & management traveling to unstable countries or locations to drive business development
- Maintaining travel database and General office management as per business requirement
- Established standard travel booking platform comprised of tools and resources, cutting expenses up to 9%
- Serviced minimum 2000 employees travel yearly, maintaining top satisfaction retention and referrals via quality support and efforts and established base of loyal clientele due to excellent listening, multi-Tasking and research skills and keen understanding of travel budgets and needs
- Global VISA processing
- Bill submission with corporate clients and Vendor payment with maintaining MIS report
- Assisted for Integration technology to increase efficiency and real-time accountability of operational task.
Team Leader (Travel Coordinator)
Gilpin Travel Management
04.2012 - 02.2020
- Corporate handled: Baker Hughes-Oil field services company, Johnson Control, Liebherr, Gunnebo, Infrasoft Tech, ECOLAB, Mahindra Susten, Marriott Hotels, and many more international organizations
- Handled all types of travel arrangements with “Flying-In & Flying-Out” method including FOREX & VISA with immediate response for groups, couples, executives, and special needs corporate clients with end-to-end effective solutions
- Researched hotels and airfare options by corporate tie-up for cutting down expenses by 6%
- Asked open-ended questions to best understand client needs and determine best travel offerings
- Bill submission with corporate clients and Vendor payment with maintaining MIS report
- Assisted for Integration technology to increase efficiency and real-time accountability of operational task.
Travel Executive
Aquarius Tours N Travels
11.2010 - 04.2012
- Worked diligently for all travel service (Domestic & International) – Flight Bookings, Car & Coach Bus booking, Holiday packages, FOREX and transmitted information or documents to customers through phone, email, mailings, or facsimile machine
- Bill submission with corporate clients and Vendor payment with maintaining MIS report
- Promoted high customer satisfaction by resolving problems by interpersonal & people skill with knowledgeable and friendly service.
Senior Travel Executive
Adventity Travel
01.2010 - 03.2010
- Loading the Fares, Rules, Routing in ATPCO & Rechecking in all CRS & Quality check of Fare basis and distributed to Airline server.
Data service agent
Cannought Network Services Ltd, Cathay Pacific Airways
09.2008 - 12.2009
- Loading the Fares, Rules, Routing in ATPCO & FARE EXPERT of Cathay Pacific Airways
- Quality check of Fare basis and distributed to Airline servers
- Provided Training to new employees on Fare Experts Software in C.N.S.
Education
MBA - Business Administration -
University Canada West
07.2022
Bachelor of Commerce -
Mahatma Gandhi University
01.2014
Diploma - Travel & Tourism -
RTWA
01.2008
IATA & UFTAA -
EBT certificate from
01.2008
Skills
- Travel & Event Coordination
- Project Management
- Meeting Planning
- Appointment Scheduling
- Expense Reporting
- Mail Handling
- Scheduling
- Invoice Processing
- Data Entry
- Clerical Support
- Office Administration
- MS Office - Excel Spreadsheets, Teams, Outlook
Languages
- English
- Hindi
- Marathi
References
References available upon request.
Timeline
Travel and Logistics Coordinator
Government of Manitoba
05.2023 - 12.2023
Corporate Sr. Travel Advisor
Direct Travel
03.2023 - 05.2023
Travel Consultant
Travel Storyz-India
07.2022 - 03.2023
Administrator Coordinator and Senior Customer Service
Bella Gelateria
04.2022 - 09.2023
FC Associate
Amazon
10.2021 - 03.2022
Customer Service Executive / Clerk
Your Independent Grocer
05.2021 - 08.2021
Manager- Travel Administration
RBL Bank
02.2020 - 10.2020
Team Leader (Travel Coordinator)
Gilpin Travel Management
04.2012 - 02.2020
Travel Executive
Aquarius Tours N Travels
11.2010 - 04.2012
Senior Travel Executive
Adventity Travel
01.2010 - 03.2010
Data service agent
Cannought Network Services Ltd, Cathay Pacific Airways
09.2008 - 12.2009
MBA - Business Administration -
University Canada West
Bachelor of Commerce -
Mahatma Gandhi University
Diploma - Travel & Tourism -
RTWA
IATA & UFTAA -
EBT certificate from
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