Akshay Vohra
Calgary,AB
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Valvoline Instant Oil
06.2024 - Current
- Assisted customers in resolving inquiries and issues through effective communication.
- Provided product information and recommendations to enhance customer satisfaction.
- Learned operational procedures to support team efficiency in service delivery.
- Handled routine transactions accurately while ensuring compliance with company policies.
- Adapted quickly to changing customer needs and service challenges.
- Collaborated with team members to streamline processes and improve response times.
- Engaged in ongoing training to develop skills in customer service excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Customer Care Representative
Zoho Corporation Pvt. Ltd
12.2023 - 06.2024
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Assisted customers with product selection and provided recommendations based on needs(CX & DC).
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues regarding Technology and Telecommunication.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exceptional customer support and solutions given to end customers on IT solutions, Telecom and cloud solutions.
Education
Network Administrator - Information Technology
Academy of Learning Career College
Calgary, AB10-2026
Bachelor of Arts - Arts And Business
UNIVERSITY Of Delhi, India
India04-2003
No Degree - IT Networking
Institute of Network Technology
India 04.2003 - 09.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Telecommunication knowledge
- Technical Support
- Customer relationship management (CRM)
- Call center experience
- Customer Experience & Digital Experience (CX & DX) understandings
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 4 staff members.
- Collaborated with team of 4 in the development of project
- Volunteer in participating at Dhashmesh Culture Centre for food distribution in the community
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Interests
- Swimming
- Mindfulness Practices
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
Spot Light Award: Business Relationship
1. Availability For the customer complaints
2. Public relation developed with a strategic vision of long association with tenants
3. Exception demonstration of humanity and care in various events arranged by property management board members
4. Available on holidays
Skills
Call center customer service
Inbound phone calls
Call control
Technical support
Communicating with clients
Timeline
Customer Service Representative
Valvoline Instant Oil
06.2024 - Current
Customer Care Representative
Zoho Corporation Pvt. Ltd
12.2023 - 06.2024
No Degree - IT Networking
Institute of Network Technology
04.2003 - 09.2003
Network Administrator - Information Technology
Academy of Learning Career College
Bachelor of Arts - Arts And Business
UNIVERSITY Of Delhi, India