History of improving food service team training, performance and satisfaction.
Well-versed in assigning tasks, monitoring service and implementing plans to correct problems.
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inventory Manager
E'tout Enterprises
BHOPAL, Madhya Pradesh
05.2019 - 10.2021
Managed inventory control, cash control and store opening and closing procedures.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Operation Supervisor
Cinepolis India Pvt. Ltd
Bhopal, Madhya Pradesh
05.2017 - 04.2019
Handling Daily Cinema Operations, working with different departments to maximize coordination to reduce chances of errors
Responsible to Increase Market Share by constantly being in contact with the customers and improvising the service standards
Increasing Operational Profitability by following the current market trend scenarios
Scheduling the employee roster to manage the operations smoothly during both the shifts
Handled around 3000 customers on a daily basis and managing a team of 60 employees in 5 different departments
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Inventory Manager
E'tout Enterprises
Bhopal, Madhya Pradesh
08.2016 - 04.2017
Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Created production forecasts and plans based on sales forecasts, historical usage and product trends.
Reporting directly to the owner of the firm to make sure that there is no deviations in the main stores.
Handled day-to-day shipping and receiving overseeing more than 2000-3000 packages per day.
Managed scheduling and task delegation for 35-member warehouse team.
Food & Beverage Service Associate
Novotel, Accor Hotels India Pvt. Ltd
Pune, Maharashtra
05.2015 - 07.2016
Worked in a 24/7 Multi cuisine restaurant, handling customer service and satisfaction under the supervision of senior managers
Leading the team of 8-10 members in a 24/7 In-room Dining service to make sure the customer needs are always met throughout their stay in the hotel
Communicated effectively with requests/complaints in a 225 rooms hotel providing customers with recommendations, samples and response to particular demands.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Intern Outlet Manager
Sahai Enterprises
Bhopal, Madhya Pradesh
06.2014 - 03.2015
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Scheduling the employee roster of 4-5 persons to manage the operations smoothly during the day
Served 150-200 customers on a daily basis.
Forecasting and managing the store by coordinating along with the vendors delivering different products to the outlet.
Education
Advanced Diploma - International Hospitality Administration
International Institute of Hotel Management
New Delhi
06.2014
Bachelor of Arts - Hospitality Management
Edinburgh Napier University
New Delhi
06.2014
Graduate Certificate - Project Management
Algoma University
Brampton, ON
04.2023
Skills
Inventory management skills
Food Safety Standards
Service-Oriented
Team Leadership
Cost Reduction
Administrative Management
Budget Control
Customer Service Management
Training Management
Customer Relations
Accomplishments
Selected as Employee of the month in the 2nd month of joining.
Resolved product issue through consumer testing.
Certification
Worker Health and Safety Awareness (2022)
Timeline
Inventory Manager
E'tout Enterprises
05.2019 - 10.2021
Operation Supervisor
Cinepolis India Pvt. Ltd
05.2017 - 04.2019
Inventory Manager
E'tout Enterprises
08.2016 - 04.2017
Food & Beverage Service Associate
Novotel, Accor Hotels India Pvt. Ltd
05.2015 - 07.2016
Intern Outlet Manager
Sahai Enterprises
06.2014 - 03.2015
Advanced Diploma - International Hospitality Administration
Warehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass EnterprisesWarehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass Enterprises