Akshay Pahal
Summary
Dedicated and skilled manager of guest relations with more than ten years' expertise enhancing operations and increasing client satisfaction. Capable of managing high service standards in upscale hotels, handling a high volume of guest interactions, and resolving complicated difficulties. competent in establishing new guest service tactics to improve loyalty and retention, leading teams, and educating employees. Esteemed for fostering robust connections with customers and relevant parties to guarantee a seamless and delightful visitor encounter.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Relations Manager
Motel 6 Hotel
Montreal, QC
01.2018 - Current
- Over 20 guest relations workers were led and taught by me, guaranteeing top-notch service.
- introduced a new approach for visitor feedback that resulted in a 15% rise in good ratings.
- Personalizes guest experience initiatives were created to increase VIP loyalty and pleasure.
- Oversaw the day-to-day activities of the guest services, concierge, and front desk departments.
- addressed customer concerns in a timely and efficient manner, guaranteeing a high degree of satisfaction.
Assistant Guest Relations Manager
Hotels.com
Hamilton, ON
06.2013 - 12.2017
- helped oversee the day-to-day front desk operations and the guest relations team.
- provided exceptional customer service and dispute resolution training to the team.
- Oversaw VIP services and special events, making sure everything went without a hitch.
- enhanced the hotel's internet reputation by keeping an eye on and reacting to reviews.
- implemented cost-cutting strategies without sacrificing the calibre of the services.
Assistant Guest Relations Manager
Hotel Tonight
Toronto, ON
08.2009 - 05.2013
- Oversaw guest check-ins and check-outs, making sure everything went according to plan.
- Helped guests with bookings, questions, and unique needs.
- Assisted staff members and sanitation personnel in resolving guest concerns promptly.
- kept thorough records of conversations with guests and their input to enhance the quality of service.
- At least three times earned the title of Employee for the Day award for exceptional customer service.
Education
Bachelor of Arts - Hospitality And Tourism Management
University of Guelph
Guelph, ON05.2010
Skills
- Increasing Visitor Contentment
- Team Management and Instruction in Conflict Settlement
- Coordination of VIP and Special Events
- Management of Operations
- Management of Customer Feedback
- Interpersonal and Communication Skills
- Multitasking and Time Management
Languages
English
Professional Working
Certification
Each time (2010, 2011, 2012) Resort DEF was named Employee of the Month.
University of City and State Dean's List, 2007–2009
Timeline
Guest Relations Manager
Motel 6 Hotel
01.2018 - Current
Assistant Guest Relations Manager
Hotels.com
06.2013 - 12.2017
Assistant Guest Relations Manager
Hotel Tonight
08.2009 - 05.2013
Bachelor of Arts - Hospitality And Tourism Management
University of Guelph