Akshay Nanda

1. **Technical Proficiency and Contribution**: Demonstrated strong technical acumen by comprehensively understanding and contributing to Edna's functionalities, resolving complex issues such as reconciling data discrepancies in the Supplier DB, and improving Product Tracker Daily Average, showcasing a deep understanding of database management and data processing.

2. **Continuous Improvement and Adaptability**: Actively engaged in refactor sessions for Sales Analytics and Membership Services, showcasing adaptability to diverse challenges and the ability to simplify systems by removing redundant code, thereby enhancing system performance and maintainability.

3. **Technical Solutions and Optimization**: Implemented effective technical solutions such as Slack Alerts for Duplicate Payments and logging enhancements in the Upgrade Flow, highlighting a proactive approach to problem-solving and a focus on improving system reliability and debugging capabilities.

4. **Membership Service Expertise**: Played a key role in designing and managing critical flows like the Customer Subscription Update Flow and webhooks for China - Stripe Hosted Checkout, significantly improving user experience and facilitating smoother upgrades and downgrades, demonstrating expertise in backend development and API integration.

5. **Project Leadership and Collaboration**: Provided leadership in projects by initiating transitions, addressing issues, and leading training sessions, fostering collaboration with team members and external partners, showcasing strong teamwork, communication skills, and the ability to drive projects to successful completion.

6. **Innovation and Integration**: Demonstrated innovation by implementing new features in Stripe Hosted China Checkout, integrating Marketo for abandoned cart recovery, and streamlining administrative tasks through direct credit balance application in the JS Admin panel, highlighting a proactive approach to enhancing user experience and system functionality through innovative solutions and integrations.

Proficient in troubleshooting complex technical issues, such as identifying and resolving billing system bugs that resulted in multiple customer charges after failed transactions, leading to a significant reduction in disputes.

Demonstrated expertise in integrating and maintaining critical systems like Stripe, contributing to the successful implementation of features such as China Stripe-hosted checkout, affiliates, sift integration, freemium models, and integration with Segment.

Recognized for exceptional ownership and proactive problem-solving, actively identifying potential future issues and creating tickets for resolution, showcasing a strong commitment to project success and continuous improvement.

Excelled in sprint roles, effectively refining tickets, leading meetings as a scrum master, and consistently delivering high-quality work, contributing to the team's productivity and success.

Highly regarded for impeccable debugging and troubleshooting skills, serving as a go-to resource for cross-functional stakeholders, including customer support, due to in-depth domain knowledge and ability to explain complex technical concepts clearly.

Instrumental in optimizing system efficiency and performance through methodical analysis and leveraging available tools to deeply understand and address issues, demonstrating a business mindset and customer-centric approach to problem-solving.

• Led front-end improvements by diagnosing and resolving various UI/UX issues, enhancing overall user experience and interface responsiveness. Collaborated closely with the design team to implement aesthetic updates and functionality enhancements aligned with modern web standards.
• Spearheaded the upgrade of third-party integration with Active Campaign, working in conjunction with the marketing team. Designed and implemented advanced features enabling precise customer targeting through customizable triggers and actions within the application, significantly boosting user engagement and conversion rates.
• Developed and integrated a comprehensive abandoned cart functionality for the e-commerce platform using Ruby on Rails and React. This feature detects incomplete transactions and triggers tailored customer outreach, resulting in a measurable increase in checkout completions and revenue recovery.
• Engaged in continuous learning and applied best practices in web development, contributing to a collaborative and innovative team environment. Regularly participated in code reviews and agile meetings to ensure high-quality code and alignment with project goals.