Akshay Kurian
London
Summary
Adept at enhancing customer experiences, I leveraged active listening and critical thinking to resolve complaints and boost loyalty at Fanshawe Students Union. My expertise in data entry and customer relations drove increased satisfaction at ESAF Bank, where personalized advice led to higher trust and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fanshawe Students Union
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Insurance Advisor
ESAF Bank
04.2022 - 03.2023
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
Education
Post Graduate Diploma - Operations Management
Fanshawe College
London, None12-2024
Post Graduate Diploma - Advanced Communication For Professionals
Fanshawe College
London, None12-2023
Bachelor of Arts - English Literature
Mar Athanasius College
Kerala, India03-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
- Scheduling
- Paperwork processing
- Call management
- Technical support
- Data collection
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working
Tamil
Full Professional
Certification
- Ontario Driver's License
- First Aid Certification
- CPR/AED Certification
- AODA Customer Service Standards Training
- Supervisor Health & Safety Awareness
Timeline
Customer Service Representative
Fanshawe Students Union
08.2023 - Current
Insurance Advisor
ESAF Bank
04.2022 - 03.2023
- Ontario Driver's License
- First Aid Certification
- CPR/AED Certification
- AODA Customer Service Standards Training
- Supervisor Health & Safety Awareness
Post Graduate Diploma - Operations Management
Fanshawe College
Post Graduate Diploma - Advanced Communication For Professionals
Fanshawe College
Bachelor of Arts - English Literature
Mar Athanasius College
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