Akshay Kumar
Brampton,Canada
Summary
Dynamic operational leader with a proven track record at United Parcel Service (UPS), enhancing efficiency and safety compliance. Skilled in logistics management and team supervision, I successfully reduced processing errors and elevated customer satisfaction through strategic problem-solving. Adept at utilizing technology to optimize workflows and drive productivity.
Overview
6
6
years of professional experience
Work History
Operational Supervisor
United Parcel Service (UPS)
Vaughan, Canada
06.2023 - Current
- Supervised daily package handling operations to ensure efficient workflow and on-time shipment processing.
- Coordinated closely with material handlers and management to meet service level agreements and customer expectations.
- Enforced compliance with UPS safety standards, reducing workplace incidents and ensuring regulatory adherence.
- Conducted thorough package inspections and quality checks to minimize processing errors.
- Trained and mentored team members to foster collaboration and achieve operational targets.
- Utilized material handling equipment and logistics systems to optimize labor allocation and reduce bottlenecks.
- Reported daily productivity metrics and operational challenges to senior management for informed decision-making.
Manager
Ak Traders
, India
09.2021 - 03.2023
- Expertly oversaw and directed mill and shop activities to guarantee smooth processes and maximum productivity.
- Strategic measures were implemented, which increased mill and shop production and reduced expenses.
- Made smart marketing plans and put them into action to boost sales and client loyalty.
- Built reliable partnerships with vendors by effectively negotiating contracts and overseeing inventory to satisfy client demand while keeping overhead to a minimum
Customer Service Manager
Bright World Infotech
, India
01.2020 - 08.2021
- Elevated customer satisfaction by implementing strategies that improved customer experience and loyalty.
- Proven ability to identify and resolve complex customer issues, enhancing customer satisfaction and retention.
- Successfully optimized customer service processes, increasing efficiency and improving service delivery. Conduct follow-up communication to ensure customer satisfaction after resolving issues or completing transactions.
Education
Applied network infrastructure and system administrator - windows server, PowerShell, exchange server, and Linux server
Conestoga College
Kitchener, ON01.2024
Bachelor's - computer applications
CGC landran
India01.2023
Skills
- Networking and virtualization
- Database management and backup
- Customer service and support
- Operating systems expertise
- Active Directory administration
- Leadership and team supervision
- Logistics and operations management
- Safety compliance strategies
- Problem-solving and decision-making
- Time management skills
- Transportation Management Systems
Timeline
Operational Supervisor
United Parcel Service (UPS)
06.2023 - Current
Manager
Ak Traders
09.2021 - 03.2023
Customer Service Manager
Bright World Infotech
01.2020 - 08.2021
Applied network infrastructure and system administrator - windows server, PowerShell, exchange server, and Linux server
Conestoga College
Bachelor's - computer applications
CGC landran
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