Akshay Gupta
Quality Assurance Technician
Winnipeg,MB
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Independent Contractor
Amazon Delivery
Winnipeg, Manitoba
01.2022 - 01.2023
- Managed day-to-day operations of consulting business, which required such tasks as Task and Task.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
Automotive Parts Consultant
Birchwood Automotive Group
Winnipeg, Manitoba
06.2022 - 12.2022
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Ordered parts from various distributors to fulfill demands.
- Maintained extensive understanding of common problems and methods for repair.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Stocked and managed stock of parts.
Non Technical Inspector
Birchwood Automotive Group
Winnipeg, Manitoba
06.2020 - 06.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Pizza Pizza
Winnipeg, Manitoba
09.2019 - 06.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Quality Engineering Management - Quality Assurance - Manufacturing And Management
Lambton College of Applied Arts And Technology
Toronto, ON 01.2016 - 08.2017
Mechanical Engineering - Mechanical Engineering
Dav Institute of Engg And Technology
Jalandhar, Punjab,India 01.2011 - 03.2015
Skills
Estimations and quotes
Deadline adherence
Project Management
Maintenance and Repair
Flexible and Adaptable
Problem-Solving
Teamwork and Collaboration
Decision-Making
Planning and Coordination
Self-Motivated
Critical Thinking
Timeline
Automotive Parts Consultant
Birchwood Automotive Group
06.2022 - 12.2022
Independent Contractor
Amazon Delivery
01.2022 - 01.2023
Non Technical Inspector
Birchwood Automotive Group
06.2020 - 06.2022
Customer Service Representative
Pizza Pizza
09.2019 - 06.2020
Quality Engineering Management - Quality Assurance - Manufacturing And Management
Lambton College of Applied Arts And Technology
01.2016 - 08.2017
Mechanical Engineering - Mechanical Engineering
Dav Institute of Engg And Technology
01.2011 - 03.2015