Akshay Gill
Brampton,ON
Summary
Results-driven Team Supervisor and Data Analyst skilled in statistical reporting and data analysis. Led initiatives to enhance team performance through collaboration and strategic problem-solving. Drove accountability by monitoring team metrics and delegating tasks effectively. Focused on maintaining data integrity and compliance while navigating evolving challenges.
Overview
8
8
years of professional experience
Work History
Team Supervisor and Data Analyst
Record Storage & Retrieval Services Inc. (RSRS)
Toronto, Canada
07.2021 - Current
- Analyzing trends in patient data, such as treatment outcomes, patient demographics, and resource utilization.
- Utilized statistical tools and software (e.g., SQL, Excel, Python, R) to uncover patterns and correlations in patient data, driving informed decision-making.
- Developed reports and dashboards to effectively communicate data insights to senior management and stakeholders, facilitating strategic planning.
- Enforcing company policies related to data privacy, confidentiality, and regulatory requirements.
- Ensuring the confidentiality, security, and integrity of patient records.
- Reporting any discrepancies or violations of policies and overseeing corrective actions.
- Coordinated communication between doctors and upper management regarding patient care initiatives.
- Oversaw company asset management processes to improve operational efficiency.
Client Services Supervisor
Victorian Order of Nurses (VON)
Toronto, Canada
03.2018 - 06.2021
- Leads and mentors a team of Patient Service Coordinators.
- Manages the daily activities of the teams to maximize quality of the work and productivity.
- Provides team leadership and direction.
- Fosters and supports the Patient Service Coordinator team by creating an encouraging environment and leading by example
- Identified education gaps within team and created ongoing educational initiatives.
- Facilitates weekly management meetings to collaborate, problem solve and liaise with other Team Leaders.
- Monitored and audited telephony reports to maintain high customer service standards.
- Managed conflict and resolved issues promptly to uphold team cohesion.
- Monitored team compliance with established processes and procedures.
- Ensures the integrity of team communications.
- Facilitates an environment that promotes standardization for the teams
- Manages administrative responsibilities such as attendance records, scheduling, and performance improvement initiatives.
Bank Teller and Customer Care Coordinator
TD Canada Trust
Brampton, Canada
08.2017 - 03.2018
- Executed transactions with attention to detail while fostering positive client relationships through greetings and appreciation.
- Issued cashier's checks, money orders, and redeemed savings bonds for clients at the front desk.
- Performed complex transactions like coupon collection, large commercial deposits, and issuing official checks and cash advances
- Ensured compliance with operating procedures outlined in the Branch Operations Manual
- Compiled daily teller balances post-transactions to ensure accurate financial reporting.
- Supported supervisor in conducting audits and balancing vault exceeding $50,000 to maintain compliance and security.
Education
BA. Honors Bachelor of Arts -
York University
Toronto, OntarioOntario Secondary School Diploma -
Mississauga Secondary School
Mississauga, OntarioSkills
- Medical terminology and clinical procedures
- Statistical reporting and data analysis
- Project management and scheduling
- Employee training and evaluation
- Infection control and assessments
- Customer service and complaint handling
- Critical thinking and problem-solving
- Coaching, mentoring, and relationship building
- Time management and prioritization
- Independent work and multitasking
- Verbal and written communication
- Microsoft Office Suite proficiency
- Call center operations expertise
- Detail-oriented organization
- Program development
- Constructive feedback delivery
- Complaint resolution strategies
- Cash handling expertise
References
Available upon request
Timeline
Team Supervisor and Data Analyst
Record Storage & Retrieval Services Inc. (RSRS)
07.2021 - Current
Client Services Supervisor
Victorian Order of Nurses (VON)
03.2018 - 06.2021
Bank Teller and Customer Care Coordinator
TD Canada Trust
08.2017 - 03.2018
BA. Honors Bachelor of Arts -
York University
Ontario Secondary School Diploma -
Mississauga Secondary School