Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
AKSHAY DOOKHITRAM

AKSHAY DOOKHITRAM

Hamilton,Canada

Summary

Experienced professional with 4 years in finance and 5 years in customer service. Skilled in SAP and Microsoft Office, with a strong focus on accuracy and compliance. Bilingual in English and French. Available to start immediately.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Account Administrator

Dependable IT
09.2018 - 08.2025
  • Coordinate service operations for Ontario and Quebec accounts, ensuring timely resolution of provider requests.
  • Manage high-volume email traffic (70+ daily), prioritizing and responding to inquiries with accuracy and efficiency.
  • Utilize Remote Desktop tools CRM and internal systems to troubleshoot technical issues.
  • Validate install orders and address discrepancies using Canada Post and system data.
  • Schedule service calls and installations within SLA guidelines, escalating delays when necessary.
  • Conduct field checks and collaboration with planners to confirm serviceability and address eligibility.
  • Investigate billing discrepancies, apply credits, and communicate outcomes to stakeholders.
  • Communicate professionally in both English and French during regional escalations and support tasks.

Part Time-Mail Sorter

UPS
04.2023 - 12.2024
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Maintained a clean and organized work environment for optimal sorting efficiency.
  • Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
  • Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.

Sales Representative

S&P Data
04.2018 - 09.2018
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Increased sales by effectively identifying customer needs and presenting tailored solutions.
  • Strengthened brand reputation by delivering exceptional service during each interaction with clients.
  • Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
  • Escalated concerns or advanced problem calls to management staff.
  • Minimized lost sales opportunities, following up on lead promptly and maintaining open lines of communication with prospects.

Accounting Technician

DHL Express
04.2014 - 01.2018
  • Using SAP and Microsoft Office to manage AP/AR, performed reconciliations, and prepared financial reports for month-end close.
  • Managed full-cycle AP activities including invoice batching, EFT/cheque payments, PO matching, and monthly closing.
  • Managed full-cycle AR by researching and applying unallocated cash, reconciling customer accounts, and ensuring timely and accurate reporting.
  • Prepared schedules for balance sheet accounts-accruals, payroll, prepayments, fixed assets-and reconciled them post month-end.
  • Investigated payment discrepancies in coordination with internal departments and external stakeholders including CFOs and countries accountants.
  • Ensured all financial transactions (revenues, provisions, operating expenses) were properly recorded in line with regional definitions.
  • Produced monthly, quarterly, and annual accounting reports meeting internal controls and CRISP compliance requirements.
  • Contributed to audit readiness and transparent reporting through strict documentation standards and process reviews.

Education

Bachelor of Business Administration -

EIILM University
12.2013

Skills

  • Bilingual (English and French)
  • Great team spirit
  • Detailed attention
  • Self-motivated
  • Conflict resolution
  • Well organized
  • Work under pressure
  • Quick learner

Certification

Microsoft Office Advance, Wisdom in Tech, Mauritius 04/2011

Timeline

Part Time-Mail Sorter

UPS
04.2023 - 12.2024

Account Administrator

Dependable IT
09.2018 - 08.2025

Sales Representative

S&P Data
04.2018 - 09.2018

Accounting Technician

DHL Express
04.2014 - 01.2018

Bachelor of Business Administration -

EIILM University

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AKSHAY DOOKHITRAM