Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akshay Dookhitram

Hamilton,Canada

Summary

To employ my knowledge and several years of experience with the intention of securing a professional career with opportunities for challenges and career advancement, while gaining knowledge of new skills and expertise.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Support Admin

Dependable IT
Hamilton
09.2018 - Current
  • Coordinate service operations for Ontario and Quebec accounts, ensuring timely resolution of provider requests
  • Manage high-volume email traffic (70+ daily), prioritizing and responding to inquiries with accuracy and efficiency
  • Utilize Remote Desktop tools and internal systems to troubleshoot service and technical issues
  • Validate install orders and address discrepancies using Canada Post and system data
  • Schedule service calls and installations within SLA guidelines, escalating delays when necessary
  • Conduct field checks and collaboration with planners to confirm serviceability and address eligibility
  • Investigate billing discrepancies, apply credits, and communicate outcomes to stakeholders
  • Communicate professionally in both English and French during regional escalations and support tasks

Sales Representative

S&P Data
Hamilton, ON
04.2018 - 09.2018
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings
  • Increased sales by effectively identifying customer needs and presenting tailored solutions
  • Strengthened brand reputation by delivering exceptional service during each interaction with clients
  • Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference
  • Escalated concerns or advanced problem calls to management staff
  • Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects

Account Technician

DHL Express
04.2014 - 12.2014
  • Utilized SAP and Microsoft Office tools to manage vendor accounts, process invoices, and generate timely financial reports.
  • Processed vendor invoices with accurate coding and approvals, consistently meeting payment timelines and compliance standards.
  • Managed full-cycle AP activities including invoice batching, EFT/cheque payments, PO matching, and monthly closing.
  • Researched and applied unallocated cash, enhancing transparency and supporting accurate reconciliation.
  • Analyzed AR ageing and DSO reports to identify and resolve anomalies impacting cash flow.
  • Prepared schedules for balance sheet accounts—accruals, payroll, prepayments, fixed assets—and reconciled them post month-end.
  • Investigated payment discrepancies in coordination with internal departments and external stakeholders including CFOs and countries accountants.
  • Ensured all financial transactions (revenues, provisions, operating expenses) were properly recorded in line with regional definitions.
  • Produced monthly, quarterly, and annual accounting reports meeting internal controls and CRISP compliance requirements.
  • Supported vendor management including onboarding, PO creation, invoice processing, and coding accuracy.
  • Contributed to audit readiness and transparent reporting through strict documentation standards and process reviews.

Education

Bachelor of Business Administration Degree -

EIILM University
Sikkim, India
12.2013

Skills

  • Bilingual (English and French)
  • Great team spirit
  • Detailed Attention
  • Self-motivated
  • Conflict resolution
  • Well Organized
  • Work under Pressure
  • Quick Learner

Certification

MICROSOFT OFFICE ADVANCE. (Nov 2010- Apr 2011, Wisdom in Tech, Mauritius Qualifications Authority Approved)

Timeline

Technical Support Admin

Dependable IT
09.2018 - Current

Sales Representative

S&P Data
04.2018 - 09.2018

Account Technician

DHL Express
04.2014 - 12.2014

Bachelor of Business Administration Degree -

EIILM University

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Akshay Dookhitram