Akshay Dookhitram
Hamilton,Ontario
Summary
Results-driven professional with extensive experience in full-cycle accounts payable and receivable at DHL Express. Proficient in SAP and QuickBooks, enhancing financial accuracy and client relations through strong organizational skills and attention to detail. Achieved significant improvements in reconciliation processes and audit readiness. Bilingual communicator fostering trust and collaboration in diverse environments.
Overview
11
11
years of professional experience
Work History
Country Accountant - RTR
DHL Express
04.2014 - 01.2018
- Managed full-cycle accounts payable and receivable processes, including invoice processing, payment tracking, and reconciliation of vendor statements to ensure financial accuracy
- Demonstrated strong understanding of reconciliation techniques by analyzing discrepancies and resolving issues promptly, supporting accurate month-end closing procedures
- Leveraged SAP for processing high volumes of payments and generating financial reports, maintaining precision in documentation and reporting
- Applied strong math skills and attention to detail to support accurate forecasting and audit preparation during fiscal year-end reviews
- Negotiated billing discrepancies and payment delays professionally, maintaining positive client and vendor relationships through clear, solutions-oriented communication
- Communicated with clients and vendors via phone and email, consistently demonstrating polished phone etiquette and interpersonal professionalism
- Operated independently with minimal supervision while collaborating closely with the controller and finance team to meet organizational goals and audit deadlines
Technical Support Admin
Dependable IT
Hamilton, ON
09.2018 - Current
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly
- Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience
- Diagnosed and troubleshot hardware, software and network issues
- Gained customer trust by providing knowledgeable and accurate information in both English and French
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail
- Followed company policies to support smooth daily operation
Telesales Representative
S&P Data
Hamilton, ON
04.2018 - 09.2018
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
- Increased sales by effectively identifying customer needs and presenting tailored solutions
- Strengthened brand reputation by delivering exceptional service during each interaction with clients
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference
- Escalated concerns or advanced problem calls to management staff
- Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects
Education
Bachelor of Business Administration - BBA
EIILM University
Mauritius12.2013
Microsoft Office Advance Certificate -
Wisdom in Tech
Mauritius04.2011
Skills
- Technical software skills: SAP, QuickBooks, Excel, Office, Remote support tools
- Core competencies: Customer account management, reconciliations, financial recordkeeping
- Soft skills: Bilingual communication, multitasking efficiency, organizational skills, attention to detail, adaptability
References
Available upon request
Timeline
Technical Support Admin
Dependable IT
09.2018 - Current
Telesales Representative
S&P Data
04.2018 - 09.2018
Country Accountant - RTR
DHL Express
04.2014 - 01.2018
Bachelor of Business Administration - BBA
EIILM University
Microsoft Office Advance Certificate -
Wisdom in Tech
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