Dedicated and detail-oriented professional with a Bachelor of Commerce degree and comprehensive experience in financial services, client relations, and global business management. Seeking to leverage expertise as a Private Client Service Associate at TD Bank to provide exceptional service to high-net-worth clients while contributing to the bank's growth and success.
- Efficiently processed dematerialization account opening applications, ensuring compliance with regulatory requirements and internal procedures
- Provided personalized assistance to clients regarding account opening procedures, documentation, and account-related inquiries
- Collaborated with cross-functional teams to resolve customer issues and ensure a seamless account opening experience
- Conducted periodic reviews of account documentation to maintain accuracy and compliance with regulatory standards
- Assisted in the development and implementation of sales strategies to expand market reach and increase product sales
- Conducted market research and analysis to identify potential clients and assess competitors' offerings
- Managed customer inquiries, orders, and complaints, ensuring prompt resolution and customer satisfaction
- Supported the collection process by liaising with clients, issuing invoices, and tracking payments
- Proficient in Tally ERP and other financial accounting software
- Strong understanding of financial services, banking operations, and regulatory compliance
- Excellent communication and interpersonal skills, with a focus on building and maintaining client relationships
- Detail-oriented with a demonstrated ability to prioritize tasks and meet deadlines
- Team player with the ability to collaborate effectively across departments and functions
Certifications:
Currently preparing for the Canadian Securities Course (CSC) examination to obtain in-depth knowledge of Canadian securities regulations, ethics, and investment products
Studying fundamental concepts in securities trading, investment analysis, and portfolio management to enhance proficiency in financial services
Certifications:
- Tally ERP Certificate
References:
1.Sharon Murcia
Professor at Loyalist college
2.Tina LeFave, AIRS
Tina.lefave@td.com