Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Akshay

Digby,NS

Summary

Highly skilled Customer Service Representative with expertise in navigating multiple computer systems and applications to provide exceptional service to clients. Proficient in analyzing customer feedback surveys to identify areas of improvement and implementing effective customer retention strategies. Possesses excellent staff training and problem-solving skills with a calm and professional demeanor under pressure. Demonstrates a positive and upbeat personality and maintains confidentiality of customer data.

Overview

2
2
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Ios call center
02.2023 - 07.2024
  • Determined charges for services requested and arranged for billing
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Analyzed customer feedback surveys to identify areas of improvement in the customer service department.

CASHIER

Husky
02.2022 - 12.2022
  • Enforced store safety and cleanliness standards, reducing hazards
  • Verified that customers are of legal age to purchase restricted items
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Cross-trained colleagues on proper use of POS systems for efficient checkout times
  • Supported other departments within the store by providing assistance when needed
  • Developed and maintained a positive working relationship with customers
  • Utilized problem solving skills to effectively handle difficult situations.

Education

PRE TECHNOLOGY -

Niagara college
Niagara Falls, ON

OFFICE ADMINISTRATION -

Conestoga College
Brampton, ON

Bachelor Of Physiotherapy -

PT. B.D. SHARMA UNIVERSITY OF HEALTH SCIENCES
Rohtak, India
2017

Skills

  • Staff Training
  • Responding to Difficult Customers
  • Report Preparation and Analysis
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Social Media Platforms
  • Business Opportunities Support
  • Office Management
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Call Documentation
  • Corporate Messaging

Languages

English

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Ios call center
02.2023 - 07.2024

CASHIER

Husky
02.2022 - 12.2022

PRE TECHNOLOGY -

Niagara college

OFFICE ADMINISTRATION -

Conestoga College

Bachelor Of Physiotherapy -

PT. B.D. SHARMA UNIVERSITY OF HEALTH SCIENCES
Akshay