AKSHAT MISHRA
Brampton,Ontario
Summary
High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction.
Thorough Senior Analyst with over a 7-year background in Sales and Customer service. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst
Personiv India Pvt. Ltd. (Telus)
Gurugram
07.2018 - 08.2023
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Championed company products and increased quarterly revenue.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- Worked for Telus throughout my tenure with Personiv.
Customer Service Professional
Sitel India Pvt. Ltd. (Equifax)
Gurugram
06.2016 - 07.2018
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Customer Service Representative
Concentrix Daksh Services India Ltd. (Amazon)
Gurugram
06.2015 - 03.2016
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Intergrated (Bachelor of Arts)-(Bachelor of Law) - Law (Pre-Law)
Guru Gobind Singh Indraprashtha University
New Delhi, IndiaCLASS 12TH - Non-Medical (PCM)
Delhi Public School R.K. Puram
New Delhi, IndiaPost-Graduaate Diploma - Business
Sault College of Applied Arts And Technology
Brampton 09.2023 - Current
Skills
Sales strategyundefined
Certification
Low-Code Process Automation Program from University of Toronto Rotman School of Management Executive Programs
References
- Mr Naveen V
Assistant Manager at Personiv India Pvt. Ltd.
Email: naveen.v@personiv.com
Number: +91 8660784528
- Dr Mohammed Yousif
Instructor at Sault College
Email: mohammed.yousif@trios.com
Timeline
Post-Graduaate Diploma - Business
Sault College of Applied Arts And Technology
09.2023 - Current
Low-Code Process Automation Program from University of Toronto Rotman School of Management Executive Programs
07-2023
Senior Analyst
Personiv India Pvt. Ltd. (Telus)
07.2018 - 08.2023
Customer Service Professional
Sitel India Pvt. Ltd. (Equifax)
06.2016 - 07.2018
Customer Service Representative
Concentrix Daksh Services India Ltd. (Amazon)
06.2015 - 03.2016
Intergrated (Bachelor of Arts)-(Bachelor of Law) - Law (Pre-Law)
Guru Gobind Singh Indraprashtha University
CLASS 12TH - Non-Medical (PCM)
Delhi Public School R.K. Puram
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