Akshat Gupta
Mississauga,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Banker
Barclays Global Service Centre Private Limited
Noida, Uttar Pradesh
12.2022 - 03.2023
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Maintained customer data confidentiality while inputting information into system.
- Followed operational standards, promoting security, risk management and compliance.
- Maintained accurate records of all transactions conducted throughout the day.
- Maintained and built strong client relationships through quality, personalized interactions.
- Examined checks for endorsements to verify legality of documents.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Identified transaction errors for unbalanced debits and credits.
Process Developer
Genpact India Private Limited
Gurgaon, Haryana
06.2021 - 03.2022
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Improved customer service wait times to mitigate complaints.
- Responded quickly to customer inquiries, needs and problems.
Sr. Customer Care Executive
Reliable BPO Solutions
New Delhi, Delhi
01.2018 - 02.2021
- Recorded details of all inquiries, complaints, and comments.
- Answered customers' questions about services and products offered at Jackson Hewitt.
- Converted incoming calls into booked service appointments.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Gathered customer feedback and reported it to management for further action.
Retail Manager
Essential Brands
New Delhi, Delhi
08.2013 - 12.2017
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
Education
Human Resource Management - Business
George Brown College
Toronto, ON12-2024
BBA - Business
Monad University
Uttar Pradesh08-2013
Skills
- Member Support
- Financial Statements Preparation
- MS Excel
- Issues Resolution
Certification
The Ontario Human Rights Code and the
Accessibility for Ontarians with Disabilities
Act
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Limited
Timeline
Personal Banker
Barclays Global Service Centre Private Limited
12.2022 - 03.2023
Process Developer
Genpact India Private Limited
06.2021 - 03.2022
Sr. Customer Care Executive
Reliable BPO Solutions
01.2018 - 02.2021
Retail Manager
Essential Brands
08.2013 - 12.2017
Human Resource Management - Business
George Brown College
BBA - Business
Monad University
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