Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Akshar Joshi

Toronto

Summary

Experienced Senior Customer Executive with more than 8 years of experience in Aviation Industry. I bring a strong background in customer service, operations management, ramp safety, and terminal operations while maintaining the highest standards of safety and efficiency in fast-paced airport environments. Throughout my career, I have worked closely with cross-functional teams to ensure passenger satisfaction, safe and timely aircraft turnaround, enforce safety protocols on the ramp and terminal with regulatory security standards.

Overview

10
10
years of professional experience

Work History

Senior Executive

Interglobe Aviation Ltd
05.2015 - 07.2020

Dedicated airport Senior Executive who is well-versed in all airport regulations, both state and federal. Ensure complete customer service by guiding passengers through the pre-and post-boarding procedures. Lead daily operations for ensuring adherence to safety, security, and service protocols. Lead operational management team for daily flight departures.

  • Provided high level of efficient customer service to each passenger by engaging with customer through active listening and effective interpersonal skills.
  • Work as Operations Coordinator at shifts reporting to the shift manager and Centralized Load Control, Operations Control, and Airports departments, as well as external agencies, to coordinate flight departures at airport.
  • Handling Flight operations by leading a team for quick flight departure.
  • Allocating staff for various duties and assigning them with daily task/work, thereby managing customer service teamwork schedule. Plan Resource to streamline scheduling, maintain optimal staffing levels.
  • Supervise and improvise the work for all aspects of Customer Service, Security and passenger satisfaction.
  • Assistance in the handling of significant crisis situations & Emergency Response.
  • Verifying and inspecting passenger documentation through support system (telephone, chat-forums & tickets)
  • Providing various services to the passengers in the check-in and boarding process.
  • Coordinate irregular operations (IROPs) events and monitor connection passenger loads and coordinate with the shift manager to anticipate possible misconnect situations.
  • Train staff for performing various customer service allocations at airport highlighting working knowledge of airline operations.
  • Provide procedural guidance and routine technical support to front-line agents and coordinate system outage response and transition to manual or backup procedures and reconciliation process.
  • Provide special service requests for passengers.
  • Monitor customer safety during boarding and deplaning with assistance to all customers.
  • Develop and maintain strong relationships with airport authorities and other agencies working at airport.

Private Pilot

OSM Aviation
03.2023 - 12.2024

A dedicated Private Pilot with two years of experience in safely navigating diverse flight environments. Skilled in evaluating flight conditions, creating detailed flight plans, and ensuring compliance with FAA regulations. Committed to providing exceptional service to passengers while prioritizing safety and operational efficiency, Aircraft Operation, Flight Planning, Performance Based Navigation (PBN), Aircraft Systems Knowledge.


  • Conducted thorough pre-flight inspections, ensuring aircraft readiness and compliance with safety standards.
  • Planned and executed flight routes, considering weather conditions and fuel requirements and NOTAMs.
  • Coordinate with ground crew based at operations Control Centre (OCC) and air traffic control to facilitate smooth operations.
  • Monitored aircraft systems and performance during flights, making necessary adjustments for safety.
  • Provided exceptional service to passengers, ensuring comfort and addressing any concerns.
  • Assure adherence to FAA regulations and company policies throughout all flight operations.
  • Evaluated flight performance and provided details from approach plates and aviation charts, to fellow pilot for fostering a culture of safety and professionalism.

Business Manager

Taru Thakkar LLC
01.2022 - 12.2024

As a business manager at a beverage company for almost 3 years, had an opportunity to work for sales and finance department looking for in-store sales, ordering, budgeting and self-revenue audits.

  • Sales and Customer Service: Providing excellent customer service, resolving customer complaints, and driving sales growth. Monitor store’s daily sales, quality assurance and tally registers with the sales of the day.
  • Inventory Management: Maintaining optimal stock levels, managing inventory control, and ensuring proper merchandising to maximize sales. Keep record of inventory and tally as per sales.
  • Operational Efficiency: Managing daily store operations, opening and closing procedures, and ensuring a safe and clean environment.
  • Financial Management: Monitoring sales performance, managing budgets, and contributing to profitability through effective cost control. Forecasting the sales for week/month forward and ordering the requirement.
  • Marketing and Promotions: Developing and implementing promotional strategies, creating displays, and collaborating on marketing initiatives. Coordinate with multiple vendors about weekly order and track the invoice.
  • Compliance: Ensuring adherence to health and safety regulations, company policies, and loss prevention measures. Self-audit the sales and purchases by tallying the invoices and inventory in-hand.

Education

Degree of Bachelor of Science (B.Sc.) -

CH. Charan Singh University

PRIVATE PILOT LICENSE -

(FAA / USA)

FLIGHT DISPATCHER CERTIFICATES (FDOPS & FDMET) -

Transport Canada

Radio Operator Certificate (ROC-A) -

Transport Canada

Emergency First Aid Certificate With CPR

Red Cross

(CASAP)

Canadian Airport Security Awareness Program

Lean Six Sigma White Belt Certified -

Management And Strategy Institute

Certified Screener -

Bureau of Civil Aviation Security Certified

Skills

  • Operational leadership
  • Cross-functional communication
  • Team management
  • Air & Ground Communication
  • Emergency Coordination
  • Flight Planning
  • Resource Allocation
  • Cross-functional collaboration
  • Analytical & Critical Thinking
  • Customer service
  • Administrative support
  • Flexibility

Accomplishments

  • Awarded Grooming Star (Interglobe Aviation)
  • Service Champion (Interglobe Aviation)
  • Fittest of All (Interglobe Aviation)
  • Rising Star (Interglobe Aviation)

Timeline

Private Pilot

OSM Aviation
03.2023 - 12.2024

Business Manager

Taru Thakkar LLC
01.2022 - 12.2024

Senior Executive

Interglobe Aviation Ltd
05.2015 - 07.2020

Certified Screener -

Bureau of Civil Aviation Security Certified

Degree of Bachelor of Science (B.Sc.) -

CH. Charan Singh University

PRIVATE PILOT LICENSE -

(FAA / USA)

FLIGHT DISPATCHER CERTIFICATES (FDOPS & FDMET) -

Transport Canada

Radio Operator Certificate (ROC-A) -

Transport Canada

Emergency First Aid Certificate With CPR

Red Cross

(CASAP)

Canadian Airport Security Awareness Program

Lean Six Sigma White Belt Certified -

Management And Strategy Institute
Akshar Joshi