Akrem Nuru
Toronto,ON
Summary
Highly motivated individual with a strong desire to contribute education, experience, and skills to the industry. Determined to help organizations achieve their goals. Currently at a pivotal point in career with primary focus on expanding and enhancing expertise as an IT Support Specialist.
Overview
2
2
years of professional experience
Work History
IT Specialist
Vaultra Storage
03.2022 - Current
- Provided IT support services for software and hardware devices while troubleshooting and system operation
- Utilized a ServiceNow for ticketing documentation, ticketing completion and creating articles for knowledge base
- Supported windows 10 applications and software support
- Maintained all devices such as laptops and desktops
- Troubleshooted network printer issues for user that lost access or lost connection
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Ensured users we connected to the company VPN
- Ensured users had connection to the LAN/WAN onsite
- Worked on windows 2016 doing the active directory
- Onboarding users, password resets via active directory
- Provided PC and mobile support to resolve client issues while working remote
- Supported Multi-Factor Authentication
- Utilized remote-desktop to remote into users working from home.
Education
Diploma in Information Technology -
Canadian College of Business Science & Technology
Cloud Fundamentals -
Microsoft
AWS Technical Essentials -
Amazon
CCNA
Routing -
CCNP
Switching -
CCNP
Troubleshooting -
CCNP
A -
CompTIA
Skills
- Routing & Switching
- Wireless Solutions
- LAN & WAN
- Diverse PC knowledge
- Ticketing systems
- Customer service
- End User Training
- Microsoft office
- Proficient troubleshooter
- Active Directory, DNS, DHCP
- Implement, install, configure and troubleshooting Microsoft windows servers all Versions
- Implement, configure and manage infrastructure devices such as routers, switches and wireless
- Installing, configuring and deploying new PCs for end Users
- Created support service tickets and used web-based ticketing systems to track and deliver support services
- Knowledge of Anti-Virus Clients, Internet proxy, patch management
- Install, configure local printers and network printers, troubleshoot these printers, add these printers to users on request
- Knowledge of computer, Laptops, Printers and scanners troubleshooting
- Hardware maintenance
- User Training
- Wireless Networking
- Technical Troubleshooting
- User credential management
References
References Are Available Upon Request
Timeline
IT Specialist
Vaultra Storage
03.2022 - Current
Diploma in Information Technology -
Canadian College of Business Science & Technology
Cloud Fundamentals -
Microsoft
AWS Technical Essentials -
Amazon
CCNA
Routing -
CCNP
Switching -
CCNP
Troubleshooting -
CCNP
A -
CompTIA
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