Akramul (Medy) Haque
Montreal,QC
Summary
Experienced and proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
12
12
years of professional experience
Work History
Director of Operations
Alarm Direct
Montreal, QC
02.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
Heavy Vehicle Driver
Class 1 Logistics
Dollard-des-Ormeaux, QC
01.2021 - 01.2023
- Handled sensitive cargo responsibly by following proper security protocols during transport and delivery stages.
- Contributed to a positive work environment by fostering teamwork among fellow drivers and support staff members.
- Conducted thorough pre-trip inspections to identify potential mechanical issues before departing on long hauls or short trips alike.
- Assisted in training new drivers on company policies, safety procedures, and efficient driving techniques.
Dispatcher
Class 1 Logistics
Dollard-des-Ormeaux, QC
01.2021 - 06.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Owner/Operator Truck Driver
Haque Transport
Montreal, QC
01.2020 - 01.2021
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Long Haul Truck Driver
California Express
Terrebonne, QC
12.2017 - 12.2019
- Exhibited adaptability when faced with unexpected challenges such as inclement weather or traffic disruptions while maintaining a steadfast commitment to delivering shipments on schedule.
- Maintained a clean driving record, adhering to all federal and state transportation regulations for safe long haul operations.
- Minimized risk of cargo damage or loss by securing loads properly and adhering to all weight and size restrictions.
Business Specialist
Rogers Communications
Montreal, QC
03.2017 - 12.2017
- Consistently built long-term relationships with existing and new customers.
- Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
- Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
Account Manager
Coca Cola Refreshments
Montreal, QC
01.2016 - 03.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Sales Representative
Honda
Montreal, QC
03.2015 - 03.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Agency Manager
Avis Budget Group
Montreal, QC
11.2012 - 03.2015
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
Education
High School Diploma -
Montreal High School
Montreal, QC06.2016
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Business Management
- Quality Assurance
- Leadership training
- Staff training/development
- Staff Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
Director of Operations
Alarm Direct
02.2023 - Current
Heavy Vehicle Driver
Class 1 Logistics
01.2021 - 01.2023
Dispatcher
Class 1 Logistics
01.2021 - 06.2021
Owner/Operator Truck Driver
Haque Transport
01.2020 - 01.2021
Long Haul Truck Driver
California Express
12.2017 - 12.2019
Business Specialist
Rogers Communications
03.2017 - 12.2017
Account Manager
Coca Cola Refreshments
01.2016 - 03.2017
Sales Representative
Honda
03.2015 - 03.2016
Agency Manager
Avis Budget Group
11.2012 - 03.2015
High School Diploma -
Montreal High School