Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Akram Shah

Ajax,ON

Summary

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

18
18
years of professional experience

Work History

Operations Manager

1000039632 Ontario Limited
01.2021 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed over 35 full time factory employees empowered 4 members of the team as being the team lead.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored inventory shrinkage analyzed on a periodically basis.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Manager / Warehouse Supervisor

Magnus Pen Corp
01.2007 - 12.2020
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained 20 employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Introduced lean principles into warehouse operations, reducing waste and costs associated with excess inventory storage.
  • Optimized storage space by reorganizing product layouts and implementing efficient shelving solutions.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
  • Initiated cross-training programs to create more versatile and responsive workforce capable of covering multiple roles during peak periods.

Education

Computer and Information Sciences

Delhi Institute of Management Study
Delhi, India
06-1987

Bachelor of Commerce - Accounting And Finance

Delhi University
New Delhi, India
06-1986

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operational Efficiency
  • Decision-Making
  • Planning and Implementation

Languages

English
Full Professional

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Adventure Travel
  • Road Trips

Timeline

Operations Manager

1000039632 Ontario Limited
01.2021 - Current

Manager / Warehouse Supervisor

Magnus Pen Corp
01.2007 - 12.2020

Computer and Information Sciences

Delhi Institute of Management Study

Bachelor of Commerce - Accounting And Finance

Delhi University

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Akram Shah