Akrm Mashaallahi
Toronto,ON
Summary
Proven leader and effective communicator, adept at enhancing customer satisfaction and streamlining operations within the CITY OF TORONTO. Skilled in emergency response and proficient in CLASS Program Registration, demonstrating a keen understanding of regulatory compliance and office technology. Achieved significant improvements in program delivery and operational efficiency, showcasing a commitment to excellence and a results-driven approach.
Overview
15
15
years of professional experience
Work History
Facility in Charge
CITY OF TORONTO, Parks, Forestry & Rec
04.2023 - Current
- Assists recreation and facility staff with the delivery of recreational programming, the accommodation of the permit groups and the provision of client customer service.
- Provides guidance to program staff, participants and/or permit holders.
- Acts as supervisor as defined by the Ontario Health and Safety Act.
- Opens/closes facility including arming and disarming security systems.
- Ensures program staff levels are secured.
- Ensures set up for programs and permit functions is completed as per facility schedule.
- Ensures that facilities, programs, equipment and supplies are available and meet health and safety standards.
- Ensures Division's policies and procedures are adhered to by all staff and participants.
- Informs staff of all incidents/injuries in a timely manner. Ensures forms are completed and assists with follow-up.
- Assists with the monitoring and evaluating of programs and services.
- Performs administrative tasks to support the programs.
- Communicates with the facility maintenance staff and provides assistance.
- Acts as member of the on-site emergency response team.
- Completes a shift summary in the facility logbook ensuring that critical information is recorded.
- Assists with pre-opening activities including program preparation and staff training for seasonal operations.
- Attends and participates in meetings and training sessions.
- Takes action to deal with incidents, problems and emergencies and comply with Divisional/City Policies and Procedures.
- successfully completed related mandatory training sessions (NEO/REO, WHMIS, CLASS Program Registration, etc.
Customer Service Representative
City of Toroto
04.2023 - Current
- Inputs registration through the Call Centre and in person.
- Processes payments for registration.
- Receives cash and various methods of payment.
- Provides customer service and resolves client conflicts.
- Uses the City's language line services as required.
- Answers public inquiries.
- Works with internal and external clients to satisfy the needs of the customer.
- Provides administrative support such as printing and distribution of customer receipts, confirmations, and enters in CLASS registration system, returned mailings.
Lifeguard and Swim Instructo
City of Toronto, Parks and Recreation
12.2022 - Current
- Ensures a safe aquatic environment for participants through supervision, accident prevention, rescue skills, public education and public relations.
- Ensures the safety and supervision of participants in the pool area.
- Ensures compliance with the Ontario Health Regulations and all relevant policy and procedures manuals.
- Ensures that the equipment is in place and operational and that the equipment is stored away after use.
- Executes emergency procedures and uses safety/rescue equipment.
- Monitors and controls access to the program.
- Performs administrative tasks to support the program including cash handling.
- Attends and participates in meetings and training sessions.
- Performs maintenance/janitorial duties including but not restricted to: change room/washroom cleaning and disinfecting, pool chemistry tests, vacuuming, backwashing, chemical balancing, and pool fouling clean up.
- Provides swimming instruction, skill evaluation, and safety supervision of participants, accident prevention, rescue skills, public education and public relations.
- Plans, conducts and implements safe and educational swimming lessons.
- Ensures that the appropriate equipment is in place and operational and that the equipment is stored away after use.
- Attends and participates in meetings and training sessions.
- Executes emergency procedures and uses safety/rescue equipment.
- Ensures compliance with Ontario Health Regulations and all relevant legislation and Policy and Procedures manuals.
- Performs tasks to support the program including report cards and worksheets.
- Performs maintenance/janitorial duties, including but not restricted to: change room/washroom cleaning and disinfecting, pool chemistry tests, vacuuming, backwashing, chemical balancing, and pool fouling clean up.
- Follows the principles of Healthy Child Development (HIGH FIVE) in the planning and delivery of programs.
Sport Clubs and Complexes Inspector
Ministry Of Sport And Youth Affairs
10.2009 - 10.2021
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
Office Administrative Assistant
Delegation of Facility Management Department
03.2019 - 06.2021
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
Education
Master of Arts - Sport Behavior
University of Tehran
Iran10.2008
Bachelor of Science - Physical Education
Kharazmi University
Iran09.2006
Skills
- Proficiency in use of current office technology and other computer applications relevant to my job (ie CLASS Program Registration, Facility Booking, POS, etc)
- Good knowledge & understanding of all relevant regulations, policies and procedures (ie Permit Allocation Policy, Customer Service Manuals, etc)
- completed training sessions (Neo/Reo, WHMIS, CLASS Program Registration, etc)
- Emergency First Aid certification as recognized by the WSIB
- certification in Parks and Recreation Ontario's Principles of Healthy Child Development (PHCD)
Languages
Persian
Native or Bilingual
English
Professional Working
Additional Information
published an article about how to transfer sports facilities to the private sector and monitor them
Timeline
Facility in Charge
CITY OF TORONTO, Parks, Forestry & Rec
04.2023 - Current
Customer Service Representative
City of Toroto
04.2023 - Current
Lifeguard and Swim Instructo
City of Toronto, Parks and Recreation
12.2022 - Current
Office Administrative Assistant
Delegation of Facility Management Department
03.2019 - 06.2021
Sport Clubs and Complexes Inspector
Ministry Of Sport And Youth Affairs
10.2009 - 10.2021
Master of Arts - Sport Behavior
University of Tehran
Bachelor of Science - Physical Education
Kharazmi University
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