Akram Malek
Toronto,ON
Summary
- A business management professional with commendable experience in Canadian retail sales industry bolstered with academic excellence in Global Business Management (Hons.) from Humber College.
- Excelling in fast-paced business with proven track record of business optimization got me an edge on skills such as analytical and logical thinking, decision making, operations enhancement, people development and team leadership.
- With multi-tasking at core along with problem solving and accountability, I yearn to ensure laudable business performance and profitability.
- With tendency of adaptability in addition to ensuring right work ethics and code of conduct, I feel confident in myself to be an asset towards working with you.
Overview
8
8
years of professional experience
Work History
Multi-Unit Manager
Real Fruit Bubble Tea
11.2022 - Current
- Maintain frequent and uninterrupted communication with Regional Manager and ensure that company's regulatory and operational policies and guidelines of store are followed.
- Propose and establish achievable sales goal for store, and to encourage, inspire and propel co-workers to work collectively to accomplish it.
- Ensure that all co-workers comply with company's operating standards, and store's policies regarding food safety and sanitation regulations are strictly followed and applied.
- Train, supervise and discipline all partners on procedures and provide ongoing feedback for improvement.
- Demonstrate exceptional guest service and superior follow-up skills with customers or potential customers.
- Assist in store operations by preparing ingredients, maintaining inventory levels, ensuring cleanliness, and any ad hoc tasks.
- Ensure that all partners are operating safely and in compliance with the Ontario Occupational Health and Safety Act (OHSA) and Employment Standards Act (ESA)
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
Manager
7-Eleven Canada Inc
01.2019 - 09.2022
- Data analysis from advanced 7-Eleven RIS system to learn the sales trend, and using variety of sales and merchandize report to better prepare the staff and establishment for current sales period.
- Inventory management on advanced 7-Eleven RIS system; shrunk down bad inventory write-off by 29% per month.
- Bring new products to assortment, ordering daily and weekly inventory to maximize sales and options for customers. Consistent growth of 47% over previous year to stay in top 3 position.
- Studying and maintaining daily loss prevention and cash variation log. Brought down shortage by 21%.
- Administrative tasks such as payroll, scheduling, cash handling and depositing, cash summary, performance evaluation, coaching and training, employee development, interviewing, etc. Efficiently brought down labor usage by 15%.
- Inventory preparation for quarterly audit; analyze and optimize the variance report towards error rectification.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Outstanding performance in company's latest digital delivery platform 7Now and Mobile Checkout. Managed to stay at top in MCO by enrolling 5-10 new members everyday.
- Add to the profitability through suggestive selling, plus selling, and other marketing techniques
Marketing Coordinator
Hearts and Minds Matter
10.2020 - 12.2020
- Assisted with designing and implementing test plans to understand drivers of response and value on creative assets and campaign strategies.
- Assembled and coordinated marketing materials preparation, printing, binding, shipping and delivery.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Maintained complete database of files, contacts and project materials.
- Developed fresh, crisp content to diversify current promotional options.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Proofread marketing documentation to check for spelling, grammar and syntax errors.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Leveraged different market research strategies to investigate new products and enhance campaign planning.
Executive Administrator
Atisa Tutelages
06.2017 - 10.2018
- Managed everyday administration tasks to ensure smooth operation of the firm.
- Handled monetary funds and kept records of client’s accounts and payments.
- Plan schedule for daily class sessions and extra classes.
- Respond to client’s need and address the counseling sessions.
- As a counselor, uplifted students in need from individual's barriers and deployed into right direction.
Floor Supervisor
Suashish Apparels Pvt. Ltd
01.2016 - 05.2017
- Manage and plan everyday floor operation tasks, assign task to floor workers to make sure daily targets are met.
- Getting gray material checked for faults, scrutinize the quality material and send for printing.
- Manage and control inventory on daily basis to ensure efficient operation.
- Handling payroll, scheduling, budget, expenses, conflict resolution.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Education
Post Graduate Certificate (Hons.) - Marketing
Humber College
Toronto, ON12.2020
Bachelor of Technology - Automobile Engineering
UKA Tarsadia University
Surat, India.06.2015
Skills
- Exemplary verbal and written communication
- Budgeting and forecasting
- Risk management
- Employee relations and conflict resolution
- Customer relations specialist
- Procurement and sales
- Strategic planning
- Operations management
- Data analysis
- Business Development
- Conflict Resolution
- Cross-functional Collaboration
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Multi-Unit Manager
Real Fruit Bubble Tea
11.2022 - Current
Marketing Coordinator
Hearts and Minds Matter
10.2020 - 12.2020
Manager
7-Eleven Canada Inc
01.2019 - 09.2022
Executive Administrator
Atisa Tutelages
06.2017 - 10.2018
Floor Supervisor
Suashish Apparels Pvt. Ltd
01.2016 - 05.2017
Post Graduate Certificate (Hons.) - Marketing
Humber College
Bachelor of Technology - Automobile Engineering
UKA Tarsadia University
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