Summary
Overview
Work History
Education
Skills
References
Languages
Accomplishments
Certification
Timeline
Generic

Akram Al-Zrqawee

Toronto,Ontario

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Leader for Technicians

Four Seasons HVAC Solutions
02.2023 - Current
  • Mange team of 8 plus technicians and service 10 plus HVAC units per day including repair, fixing, and parts installation
  • Perform solo emergency HVAC service calls 24/7
  • Train technicians on HVAC system operation, repair, installation, problem solving, inspection, and monitor technicians achieving their annual sales goals
  • Achieve sales of HVAC units in excess to $500K annual which exceeds company's goals of $300k annual
  • Demonstrate team building effort by taking extra responsibilities during the interim until new technicians are hired
  • Participate in hiring technicians and maintenance crow by conducting interviews and assisting in reviewing resumes and checking references
  • Provide excellent customer service
  • To illustrate, customer's reviews are available on company's web site
  • Accomplishments: Exceeded company goals in sale of HAVC units
  • Sold 52 units for $300K in 4th quarter in 2023
  • Deliver exceptional customer service whereas customer's written reviews are posted on company's website (www.4sdc.ca)

Officer

Garda World-British Embassy
01.2016 - 12.2022
  • Led liaison security advance team of 10 staff members
  • Directed Cooperation effort between British Embassy and Iraqi Government organizations in providing security for British leadership as they conduct visits to different sites and events
  • Provided various types of security assistance to the tenants in the Birith Embassy such as: officials from NATO mission, EU mission, Canadian Embassy, and Polish Embassy
  • Briefed every morning to the Embassy Operation manager on daily activities the Embassy officials were going to conduct
  • Served as interpreter to Embassy officials during any events, English to Arabic and vice versa.

Account Manager

AMADEUS IT GROUP SA
01.2018 - 03.2020
  • Contacted Iraqi travel agencies and presented to them the benefits and needs to acquire GDS system for their travel needs and travel solutions
  • Managed BTB accounts though providing them solutions in travel booking, competitive rates, and train travel agencies on GDS system
  • Assisted travel agencies in creating their own company's platform under the GDS system so they can reach the biggest number of end-users
  • Represented the company in industry events, expo, and worked with the marketing department on creating advertising campaigns
  • Accomplishments: Increased company's market share by 23%
  • Received testimonial from travel agencies and awards for exceptional knowledge and services provided.

Site Manager

Iraqi Airways G Terminals
01.2015 - 08.2017
  • Supervised 30 ticketing agents
  • Established department to manage corporate accounts and led this department with 40 plus accounts
  • Team leads of the Control Reservation Center; created new airline routs to cater to the high market and consumer demand for travel
  • Certified and Efficient in airline programming system "SITA"
  • Enhanced business relationships between the Iraqi Airways and other airlines in the industry as well as government agencies
  • Accomplishments: Received Level I Certification in SITA, only 2 individuals had this certification in Iraq
  • Given five Letters of Appreciation issued by Iraqi Council of Representatives.

Education

Bachelor of Science (B.S.) - Software Engineering

Al-Rafedain University College
Baghdad, Iraq
06.2015

Skills

  • Demonstrated track record of exceeding company's goals while managing 30 personnel and 8 engineers and technicians
  • Leadership and team building abilities, conduct training for various teams, provide feedback, and exceptional Customer Service
  • Proficient in computer programs: JAVA, JAVA Script, SAP, MATLAB, SITA, GDS (AMADEUS, SABRE, GALILEO) and Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Demonstrate a strong ability in decision making by defining and analyze problems, evaluate risk, develop, and evaluate alternative solutions, select, and implement best solution to achieve company's goals
  • Work well independently and as part of the team
  • Excellent written and verbal communication skills, confident, articulate, empathic listener, persuasive speaker, comfortable speaking in public, to groups, or via electronic media
  • Exceptional annual performance evaluations and frequently receive awards for high performance
  • Language skills: Proficiency in English and Arabic languages and basic skills in French language
  • Quality Improvement
  • SMART goals
  • Client Service
  • Documentation And Reporting

References

References upon request.

Languages

English
Full Professional
Arabic
Native or Bilingual

Accomplishments

*Exceeded company goals in sale of HAVC units. Sold 52 units for $300K in 4 th quarter in 2023.

* Deliver exceptional customer service whereas customer’s written reviews are posted on company’s website (www.4sdc.ca)

*Increased company’s market share by 23%.

*Received testimonials from travel agencies and awards for exceptional knowledge and services provided.

* Received Level I Certification in SITA, only 2 individuals had this certification in Iraq.

* Given five Letters of Appreciation issued by the Iraqi Council of Representatives.

Certification

* PMP Exam Prep

* Amadeus solution experience in Egypt

*SITA level 1 in control reservation center

*training for most airlines system,and GDS


Timeline

Team Leader for Technicians

Four Seasons HVAC Solutions
02.2023 - Current

Account Manager

AMADEUS IT GROUP SA
01.2018 - 03.2020

Officer

Garda World-British Embassy
01.2016 - 12.2022

Site Manager

Iraqi Airways G Terminals
01.2015 - 08.2017

Bachelor of Science (B.S.) - Software Engineering

Al-Rafedain University College

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Akram Al-Zrqawee