Akram Abdelrasool
San Diego
Summary
Resilient professional with a proven track record at Shake Shack, excelling in leadership and teamwork. Mastered multiple stations and trained over 10 new team members, showcasing strong communication and organizational skills. With my experience in customer service, I thrive in fast-paced environments, while delivering exceptional results and enhancing guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Runner
Old Town Tequila Factory
01.2026 - Current
- Coordinated with chefs to modify menus, ensuring timely food delivery and guest satisfaction.
- Oversaw replenishment of stations during events, supporting consistent quality service and guest engagement.
- Escorted guests to their tables, ensuring a positive dining experience.
- Managed decor placement and table arrangements for catering events, enhancing overall guest experience and maintaining cleanliness.
Cross Trainer
Shake Shack
12.2020 - Current
- Trained 10 new team members on core responsibilities, enhancing team capability.
- Excelled in fast-paced, high-stress environments, consistently meeting demanding performance standards.
- Mastered seven different stations through successful completion of certification exams.
- Assisted with order surges by traveling to various locations.
Team Member
CAVA
06.2025 - 01.2026
- Greeted guests and provided tailored menu recommendations to enhance dining experience.
- Collaborated with coworkers to ensure seamless service and elevate overall guest satisfaction.
- Prepared and assembled menu items to meet service deadlines and support kitchen operations.
- Maintained strict food safety protocols, restaurant cleanliness, and stocked work areas.
Sandwich Artist
Subway
Irvine
06.2019 - 08.2019
- Prepared food accurately and promptly, ensuring appealing presentation and customer satisfaction.
- Communicated menu items clearly to guests, enhancing their dining experience and knowledge.
- Operated cash register with precision, ensuring transaction accuracy and maintaining balanced cash drawers.
Logistics Flex Team Member
Target
Irvine
12.2018 - 01.2019
- Prepared and packed guests’ orders for prompt shipment.
- Collected items from guests’ online orders accurately and efficiently.
- Engaged with guests to assess needs, providing exceptional service.
Education
B.A. - Criminology, Law and Society
University of California, Irvine
Irvine, CA06.2021
Skills
- Food safety standards
- Food presentation techniques
- Service area maintenance
- Event coordination
- Microsoft Office proficiency
- Google Drive expertise
- QuickBooks knowledge
- Multitasking abilities
- Organizational skills
- Adaptability
- Leadership and teamwork
- Communication skills
Certification
- FEMA IS-15.B., Special Events Contingency Planning for Public Safety Agencies, 2020
- Food Safety
Projects
Pandemic Histories Archive, Blum Center for Poverty Alleviation & UC Irvine, 01/21, 03/21, Collected and archived personal reflections on COVID-19, capturing diverse experience., Highlighted different forms of inequality exposed by the pandemic, providing a comprehensive historical record.
Volunteer Experience
Walk For Alzheimer’s, Los Angeles, CA, 11/18, Energized participants with enthusiastic cheers and applause., Collaborated with fellow volunteers to clean up after the event.
Languages
Arabic
Native/ Bilingual
Timeline
Food Runner
Old Town Tequila Factory
01.2026 - Current
Team Member
CAVA
06.2025 - 01.2026
Cross Trainer
Shake Shack
12.2020 - Current
Sandwich Artist
Subway
06.2019 - 08.2019
Logistics Flex Team Member
Target
12.2018 - 01.2019
B.A. - Criminology, Law and Society
University of California, Irvine