Md Akramuzzaman Bhuyan
Moncton
Summary
Ambitious and results-driven professional with experience managing customer service, merchandising, and operations for international brands. Skilled in leading teams, driving revenue, and ensuring exceptional customer experiences. Adaptable and collaborative, thriving in high-pressure, competitive environments. Currently General Manager at KFC, focused on operational excellence and business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
KFC
06.2022 - Current
- Managed daily operations of a high-volume store, leading a team of 25+ employees and ensuring compliance with food safety and brand standards.
- Increased sales by 15% YoY through upselling initiatives, service improvements, and local marketing.
- Reduced labor costs by 8% and waste by 10% via efficient scheduling and stock control.
- Achieved Top 3 regional ranking in customer satisfaction, driving repeat business and loyalty.
- Improved drive-thru service speed by 20 seconds per order, boosting throughput and customer experience.
- Consistently met or exceeded weekly sales and profitability targets while rolling out new promotions and products.
General Manager
Pret A Manger
05.2017 - 12.2019
- Managed daily operations of a high-volume store, ensuring smooth service and an exceptional customer experience.
- Led and developed a team of 20+ staff, overseeing recruitment, training, scheduling, and performance management.
- Delivered strong financial performance by driving sales growth and controlling labor, waste, and inventory costs.
- Ensured compliance with health & safety, food safety, and Pret brand standards through audits and staff training.
- Resolved customer concerns quickly and effectively, strengthening satisfaction and loyalty.
- Implemented company initiatives and product launches, ensuring seamless execution and team engagement.
Education
Tourism Services Management - Global Tourism Business Specialization
Seneca College
05.2021
Skills
- Communication Skills
- Computer Skills
- Customer Service
- Ability to Work Under Pressure
- Adaptability
- Highly Organized
- Leadership and team building
- Operations management
- Problem resolution
Certification
- First Aid Certificate, Food Handler Certificate.
- Certified Guest Service Professionals, Seneca College.
Languages
English
Full Professional
Timeline
General Manager
KFC
06.2022 - Current
General Manager
Pret A Manger
05.2017 - 12.2019
Tourism Services Management - Global Tourism Business Specialization
Seneca College
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