AKPORIDO ISIMHENMHEN ELIZABETH

• Delegated daily tasks, addressed employee questions and resolved issues
• Built strong relationships with customers through positive attitude and attentive response.
• Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
• Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
• Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
• Increased team efficiency by streamlining communication channels and implementing task management software.
• Used advanced features of Microsoft Office to complete necessary reports for senior management review.
• Worked with customer service representatives to handle escalated customer issue

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• Managed the daily operations of the reservations department including training staff members on proper customer service techniques
• Resolved customer complaints regarding reservations in a timely manner while maintaining excellent customer relations
• Generated weekly reports summarizing booking activity levels that were presented at management meetings
• Assisted with developing marketing campaigns targeting potential customers through various channels such as email, social media
• Identified opportunities to increase sales volume through upselling services or packages when appropriate

• Providing excellent Customer service in a professional and friendly manner
• Ensuring Sales Target is met at a given period of the financial year
• Maintained current knowledge of changes in auditing standards, legislation affecting organizations' finances
• Developed strategies for improving operational efficiencies through process reengineering initiatives
• Coordinated with external auditors during annual audits conducted by outside firms
• Conducted interviews with internal personnel to obtain an understanding of the business processes under review
• Validated accuracy of financial statements including balance sheets, income statements, cash flows, budgets
• Reviewed accounts for discrepancies to properly reconcile differences