Akpevwe Oghene
Port Hope,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in different companies. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Contract Specialist
Randstad
10.2022 - 11.2022
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
Financial Customer Service Representative
Canadian tire
10.2022 - 11.2022
- Educated customers about billing, payment processing and support policies and procedures
Customer Service Retention Specialist
Just Energy
04.2022 - 09.2022
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Technical Support Representative
Shaw
05.2021 - 12.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Provided support for networking protocols and characteristics.
Retention Specialist
S&P
02.2021 - 05.2021
- Documented performance review schedule and monitored management for timely completion. Utilized knowledge of customer experience to create specialized plans for customer retention.
Frozen Dairy Associate
Walmart
01.2021 - 02.2021
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
Customer Service Representative
Skybridge Americans
09.2020 - 12.2020
- Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
OPERATIONS SPECIALIST
Skipthedishes
01.2020 - 08.2020
- Resolving conflicts with an emphasis on helping our partner succeed. Facilitate communication between all parties involved in each delivery.
TECHNICAL SUPPORT SERVICE REPRESENTATIVE
MTN Global communication,
01.2017 - 07.2019
- Listening to customers to gain a better understanding of their challenges and effectively troubleshoot technical issues across al the business lines including Television, Internet, Wireless Internet and Home Phone to recommend the best solutions for over 50 customers.
Education
Bachelor of Arts - Criminology
Brock University
St Catherine06.2024
Bachelor of Arts -
University of Manitoba
Winnipeg, MB12.2021
High School Diploma -
Presentation National High School
Benin City, Edo State06.2019
Skills
- Critical thinking
- Customer satisfactory and Problem-solving
- Creativity and Data analysis
- Troubleshooting
- Teamwork/ Good Communication
- Quality assurance
Additional Information
Rotary club: Volunteered with the club to organize children and give them free food and drinks.
Niagara Convention center: Helped organize a concert for children.
Accomplishments
- Employee of the year.
- Best graduating student in the set.
- Best Performer award.
- Fastest learners award.
- Peer tutoring
- Customer service volunteer.
Awards & Honors:
Extracurricular Activities:
Timeline
Contract Specialist
Randstad
10.2022 - 11.2022
Financial Customer Service Representative
Canadian tire
10.2022 - 11.2022
Customer Service Retention Specialist
Just Energy
04.2022 - 09.2022
Technical Support Representative
Shaw
05.2021 - 12.2021
Retention Specialist
S&P
02.2021 - 05.2021
Frozen Dairy Associate
Walmart
01.2021 - 02.2021
Customer Service Representative
Skybridge Americans
09.2020 - 12.2020
OPERATIONS SPECIALIST
Skipthedishes
01.2020 - 08.2020
TECHNICAL SUPPORT SERVICE REPRESENTATIVE
MTN Global communication,
01.2017 - 07.2019
Bachelor of Arts - Criminology
Brock University
Bachelor of Arts -
University of Manitoba
High School Diploma -
Presentation National High School
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