Akosua Boatemaa Owusu
Oshawa,Canada
Summary
Self driven Administrative Assistant capable of planning and organizing meetings, composing reports, and creating outward communications. Supports the creation of suggestions for policies and procedures while cultivating business ties with clients and partners.
Overview
5
5
years of professional experience
Work History
Human Resource Officer
Geo Supplies
11.2022 - 12.2023
- Implemented an employee performance evaluation system, resulting in a 15% increase in employee productivity
- Administered employee benefits programs, achieving a 90% accuracy rate in benefits processing
- Managed employee relations issues, resolving conflicts promptly and maintaining a 95% resolution rate
- Maintained inventory precision through monitoring and stock checks, reducing discrepancies by 15%
- Collaborated with the marketing team to attain a 10% increase in sales activity.
National Service Person
Ghana Civil Aviation Authority
11.2021 - 09.2022
- Maintained accurate records of aircraft movements, fueling operations, and maintenance activities, ensuring compliance with regulatory requirements
- Organized and maintained electronic and physical filing systems, reducing retrieval time by 20% and improving overall office organization
- Banking all cash received from customers into company’s account
- Responded to incoming calls and emails promptly and professionally, achieving a 95% customer satisfaction rating in communication efficiency
- Collecting landing and enroute charges from Non-Scheduled Airlines.
Administrative Assistant/Intern
Ghana Oil Palm Development
11.2020 - 07.2021
- Scheduled and coordinated meetings and events, including room reservations, catering, and audiovisual equipment setup, resulting in a 25% reduction in scheduling conflicts
- Provided administrative support to multiple departments, prioritizing tasks and meeting deadlines effectively, resulting in a 15% increase in overall departmental productivity
- Organized and maintained electronic and physical filing systems, reducing retrieval time by 20% and improving overall office organization
- Responded to incoming calls and emails promptly and professionally, achieving a 95% customer satisfaction rating in communication efficiency.
Customer Service Representative
Standard Chartered Bank
07.2018 - 08.2020
- Achieved and exceeded individual cross-selling targets by 15%, promoting additional banking products and services to enhance customer relationships
- Actively participated in cross-functional projects to enhance the overall customer experience
- Fostered positive customer relationships, contributing to a customer retention rate of 90%
- Implemented a proactive outreach strategy, resulting in a 10% increase in customer engagement, as measured by the number of positive responses and interactions.
Education
Post Graduate Certificate - HR And Business Communication Studies
Trent University
Durham, ON12.2025
Bachelor of Arts - Sociology And Information Studies
University of Ghana
Ghana11.2021
Skills
- Microsoft Office and Google Workspace
- Social media management
- Database Management
- Inventory Management
- Intercom
TECHNICAL SKILLS
SOFT SKILLS
- Excellent Customer Service
- Problem-solving Skills
- Proactive Communication
- Attention to Detail
- Adaptability
- Team Collaboration
Languages
English
Native or Bilingual
Timeline
Human Resource Officer
Geo Supplies
11.2022 - 12.2023
National Service Person
Ghana Civil Aviation Authority
11.2021 - 09.2022
Administrative Assistant/Intern
Ghana Oil Palm Development
11.2020 - 07.2021
Customer Service Representative
Standard Chartered Bank
07.2018 - 08.2020
Post Graduate Certificate - HR And Business Communication Studies
Trent University
Bachelor of Arts - Sociology And Information Studies
University of Ghana
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