Akosua Idegbesor
Milton,Canada
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
6
6
years of professional experience
Work History
Assistant Buyer
JOE FRESH
, Canada
10.2022 - Current
- Partner with Senior Buyer to understand all financial aspects of the business including budgeting and forecasting
- Assists the Senior Buyer with completion of category and assortment planning and strategies ahead of development including financial planning, commodity work up, key volume item identification, cluster updates and marketing requirements
- Create analytical reports relating to sales, inventory and gross margin levels
- Create and maintain all weekly and seasonal sales reports that help drive assortment, SKU and receipt planning
- Maximize inventory productivity and gross profit return by proposing and evaluating markdowns and promotion efficiency
- Analyze product and delivery performance through post mortem style reviews, summarizing findings in a comprehensive recap
- Act as a liaison and manage all day-to-day communication with the vendor team and internal cross-functional teams including design, sourcing, product development, marketing, visual merchandising, and supply chain
- Work closely with Associate Buyer to ensure buys are processed properly and all purchase order deadlines are met
- Complete weekly ad hoc reporting
- Assist in achieving sales, profit and inventory targets through markdown optimization
- Assist with sample management
Private Brand Coordinator and Admin Assistant
Toys R Us Canada
, Canada
02.2022 - 09.2022
- Developed comprehensive marketing plans to support new product launches.
- Conducted market research to identify customer needs and preferences.
- Created promotional materials such as brochures, flyers, posters, and banners for branding campaigns.
- Managed website content updates to ensure accuracy and consistency of brand messaging.
- Organized events to generate interest in products and services among target audiences.
- Maintained records of all activities related to branding efforts in a timely manner.
- Responded promptly to customer inquiries regarding products and services offered by the organization.
- Recommended changes or improvements based on feedback from customers or other stakeholders.
- Cultivated relationships with media outlets to increase visibility of brand messages.
- Collaborated with copywriters and designers to create compelling visuals for advertising campaigns.
- Participated in brainstorming sessions to come up with creative ideas for marketing campaigns.
- Assisted in developing social media strategies that align with overall brand objectives.
- Oversaw and developed strategic marketing and promotional plans for new product roll-outs.
- Maintained budget to consistently keep within monetary parameters.
- Planned, developed, and led negotiation of key business partnerships.
- Developed and implemented advertising strategies to drive substantial growth.
Buyer's Administrative Assistant
Snuggle Bugz
, Canada
01.2021 - 01.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Monitored progress on projects assigned by upper management.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Customer Service Representative
ATCO Gas
Toronto, Canada
04.2019 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing front-line customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Diploma - Supply Chain Management
CDI College
Mississauga, ON11.2024
Post-Baccalaureate Diploma - Office Administration
Cape Peninsula University of Technology
Cape Town11.2010
Skills
- Self-starter
- Senior leadership support
- Microsoft Word
- Microsoft
- Data analysis and research
- Professional and polished presentation
- Excel spreadsheets
- Typing proficiency
- Scheduling and calendar management
- Strong interpersonal skills
- Documentation and control
- Records administration
- Phone call answering
- AS/400
- Grammar
- Expense validation
- Travel administration
- Detailed meeting minutes
- Marketing
- Administrative improvement
- Filing and data archiving
- Credit and collections
- Negotiation
- Employee timesheet processing
- Records retrieval
- Meeting planning
- Scheduling
- Bookkeeping
- Memo preparation
- Check processing
- Highly organized
- Reception oversight
- Filing
Totalyearsofexperience
14
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Assistant Buyer
JOE FRESH
10.2022 - Current
Private Brand Coordinator and Admin Assistant
Toys R Us Canada
02.2022 - 09.2022
Buyer's Administrative Assistant
Snuggle Bugz
01.2021 - 01.2022
Customer Service Representative
ATCO Gas
04.2019 - 11.2020
Diploma - Supply Chain Management
CDI College
Post-Baccalaureate Diploma - Office Administration
Cape Peninsula University of Technology
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